Collections Manager

2 weeks ago

Cape Town, Western Cape, South Africa Infinite Debt Solutuions Full time
We are looking for a Collections Manager whom is professional, energetic, dynamic, driven and able to lead a team.

DUTIES AND RESPONSIBILITIES


To lead and develop a working relationship with clients and employees, taking responsibility for the development of strategic action plans.

Regular accurate reporting and ad hoc interactions optimizing recovery profits.

KEY PERFORMANCE AREAS:

Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within operating budget - Execute and take ownership of collections strategies / Book management.

Daily portfolio analysis, identification and execution and to maximise collections - Design and execute operational tactics - Ensure that resources are adequately trained, developed and supported - Responsible for maintaining key strategic relationships among the staff - Enhance the efficiency and effectiveness of existing resources - Ensure the Collections Department is delivering according to operational plans and goals, within the operating budget - Administrative processes are implemented to enable smooth running of the department - Monitoring and performance management of daily production - Strategic and best practice thought-leadership within the Collections Department to enhance operational competencies - Compile and produce relevant reporting and analysis in order to maximize results - Ensure staff are led and managed optimally and Performance Management applied consistently

REQUIREMENTS - Minimum 3 years + in a management position - Management reporting experience advantageous - Experience in Collections industry advantageous - Exposure to handling of challenging operational issues in a collections environment - Experience in managing teams in excess of 10+ staff - Experience in strategy design and execution - Criminal clear record Dialer experience - Mid to high level computer literacy & efficiency.

SKILLS / KNOWLEDGE /

ATTRIBUTES:
-
Ability to think creatively & innovatively within area of accountability - Ability to solve problems and be solution orientated - Self-monitoring, personal management & self-discipline - Learning agility & adaptability - Patience

  • Sense of personal accountability
  • Leverage Risks and Opportunities
  • Drive for ResultsExcellent verbal, written and facilitation communication skills
  • Capacity to collaborate, integrate & facilitate teamwork
  • Ability to work under pressure
  • Planning, scheduling and organizing skills.

Salary Negotiable:
Depending on experience.

Salary:
R10,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or willing to relocate with an employer-provided relocation package (required)

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