E-commerce Outbound Manager

2 weeks ago

Cape Town, Western Cape, South Africa BABYLONSTOREN PTY LTD Full time
Babylonstoren's e-commerce division has grown exponentially over the last few years.

Our fast-paced, innovative and performance-driven environment will suit someone who is self-driven, detail orientated, looks to find solutions, and has the self-confidence to make decisions and escalate matters when necessary.

We are hyper-focussed on the customer experience; this drives every decision, process and task.


We have an exciting opportunity for a dynamic Outbound Manager to join our team in the warehouse on our farm.

You must be quality focussed and solution oriented with experience in processes, supply chain and/or logistics, ideally within an e-commerce environment.

This role suits a highly motivated individual who thrives in a fast-paced, exciting environment and who can easily adapt to changing market and organisational requirements.


A passion for process, efficiency and delighting the customer, with excellent project management skills and a detail-orientated approach, are essential to succeed in this position.

You will be responsible for managing a small to medium team of drivers and warehouse staff.

Responsibilities

  • Oversee the outbound process of daily fulfilment operations.
  • Oversee route and shipping channel consolidation.
  • Planning/expediting of daily own deliveries.
  • Ensure timely dispatch of orders throughout all shipping channels.
  • Ensure that outbound queries are resolved timeously.
  • Manage a team of delivery drivers.
  • Delivery service management.
  • Fleet management.
  • Oversee order return logistics.
  • Monitor product quality and cold chain throughout the outbound process.
  • Develop and implement standard operating procedures.

Requirements:

  • A tertiary qualification in a relevant field such as supply chain management, logistics, engineering, or project management.
  • At least three years' experience in production, supply chain, logistics, and/or ecommerce.
  • Experience in managing people.
  • A passion for delighting customers and providing an exceptional customer service experience.
  • Demonstrate a targetoriented and performancedriven attitude.
  • Possess the ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure, whilst maintaining attention to detail and excellence.
  • Ability to adapt to and implement change effectively.
  • Sustained high energy levels.
  • Fluent in Afrikaans and English, with exceptional writing and communication skills.
  • A creative approach to daytoday challenges and problem solving.
  • A strong sense of ambition.

Job Type:
Permanent

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