Software Support Technician
2 weeks ago
Job Title: CAD/CAM Technical Support Specialist
Company Overview: We are a leading provider of CAD/CAM software solutions in the manufacturing industry, dedicated to helping our clients optimize their operations.
Responsibilities:
- Provide first-level support for customer concerns and issues related to software installation and operation.
- Meet CAD/CAM technical support needs and communicate solutions to end-users through various channels.
- Coordinate customer notification and workflow to ensure service level agreements are maintained.
Applications Engineering:
- Travel to customer manufacturing facilities to install software and conduct test programs.
- Offer engineering support for incoming tickets, including thorough troubleshooting.
- Be prepared to travel up to 25% of the time.
Training, Demonstrations & Documentation:
- Conduct training courses for customers both onsite and remotely.
- Provide technical sales support demonstrations and competitive analysis.
- Create comprehensive technical documentation for issue resolution and future reference.
- Document complaint reports and troubleshooting processes.
Desired Education and Skills:
- Ability to deliver technical assistance clearly and effectively.
- Demonstrated capabilities to work autonomously and handle multiple deadlines.
- Proficient in Microsoft Office and Windows systems.
- Experience with SQL Database & Delphi is advantageous.
Moreover, various backgrounds can equip candidates for success in this role. Applicants should align with at least one of the following criteria:
- +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support.
- An interest in the manufacturing sector and problem-solving for clients.
- A strong commitment to continuous learning and a natural curiosity towards technology, especially in CAD/CAM and CNC programming.
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