Software Support Technician

2 weeks ago


Centurion, Gauteng, South Africa MC Technology Staffing Full time

Job Title: CAD/CAM Technical Support Specialist


Company Overview: We are a leading provider of CAD/CAM software solutions in the manufacturing industry, dedicated to helping our clients optimize their operations.


Responsibilities:

  • Provide first-level support for customer concerns and issues related to software installation and operation.
  • Meet CAD/CAM technical support needs and communicate solutions to end-users through various channels.
  • Coordinate customer notification and workflow to ensure service level agreements are maintained.

Applications Engineering:

  • Travel to customer manufacturing facilities to install software and conduct test programs.
  • Offer engineering support for incoming tickets, including thorough troubleshooting.
  • Be prepared to travel up to 25% of the time.

Training, Demonstrations & Documentation:

  • Conduct training courses for customers both onsite and remotely.
  • Provide technical sales support demonstrations and competitive analysis.
  • Create comprehensive technical documentation for issue resolution and future reference.
  • Document complaint reports and troubleshooting processes.

Desired Education and Skills:

  • Ability to deliver technical assistance clearly and effectively.
  • Demonstrated capabilities to work autonomously and handle multiple deadlines.
  • Proficient in Microsoft Office and Windows systems.
  • Experience with SQL Database & Delphi is advantageous.

Moreover, various backgrounds can equip candidates for success in this role. Applicants should align with at least one of the following criteria:

  • +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support.
  • An interest in the manufacturing sector and problem-solving for clients.
  • A strong commitment to continuous learning and a natural curiosity towards technology, especially in CAD/CAM and CNC programming.


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