Service Centre Helpdesk Coordinator

About Us:Tsebo Facilities Solution is looking for a Call Centre Agent:To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction.To ensure service delivery is aligned to the output specifications pertained in the PPP AgreementStandby support...

About Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...

IT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

Job DescriptionDo you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients.Duties & ResponsibilitiesBuild the bond between our brand and our customer, by answering queries,...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...

Our client has an opportunity available for an IT Asset Coordinator.Requirements:4 years' experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years' experience must be within an ITIL aligned asset managed environment.Matric,Business intelligence certificate.Relevant IT Diploma or Degree would be...

This position is responsible to assist with overseeing the operation of the BCE Service Centre JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services.Main Duties and responsibilities will include, but will not be limited to:Assist with managing...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...

Job Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients.Duties & ResponsibilitiesBuild the bond between our brand and our customer, by answering queries, providing exemplary...

This well established IT Managed services company is looking for a well spoken individual who enjoys using their initiative, has excellent customer service skills and sound experience in help desk co-ordination.The successful incumbent will be required to provide scheduling and managing of technicians time in order to attend to all customer maintenance...

IT Support Helpdesk Level - RMM SpecialistOne of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level - RMM SpecialistKey Requirements: (Min 1 year Experience) Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM: Experience in handling basic...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments...

Provide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...

Purpose:To ensure that Reflex continuously does more with less without compromising on quality, whilst making our clients adore us, ensuring business growth and retention. As Reflex's Service Delivery Manager, you will be responsible for managing the day-to-day IT Operations on behalf of the clients you look after, acting in the best interest of the client...

Reference Code: 94822Customer Service Coordinator: Richemont Johannesburg, GT, ZA PermanentRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and...