Scrum Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Do you have extensive Client On-boarding and team management experience? Join the CIB Client On-boarding team as a Scrum Lead.

In this role you will be able to plan, manage and monitor the implementation of SCRUM and activities, driven by end to-end process accountability to deliver on service, growth and quality standards and approved operational targets.


You will also be responsible for:

Job Description:

  • Lead crossfunctional teams inclusive of all relevant Onboarding functions ie KYC, New to Bank & Refresh, QA and Product Onboarding.
  • Empowerment of colleagues to solution closer to the customer/colleague.
  • Liaise with relevant internal stakeholders such as (CRA's, Bankers, Technology, and the wider ecosystem) to ensure our internal processes support great customer experience across multiple touch points, products, services & channels.
  • Analyse the relevant customer data sources such as complaints, market research, satisfaction / survey feedback etc.
  • To provide a holistic view of our existing customer journeys & experience.
  • Work with frontline colleagues to generate practical solutions to enhance client onboarding experience.
  • Use data and insights to proactively identify gaps in client experience and ensure that seamless client onboarding experience.
  • Work inconjunction with designated segment or region to update relevant processes to track the impact of business activity on the customer as well as the financial impact of the process improvements.
  • Collaborate with designated segment/ regional front line team through utilising customer feedback loops to create customer journey maps that inform efforts to be prioritised for an enhanced customer experience.
  • Drive, implement and continuously improve simplicity in Client onboarding journey by actively identifying and solutioning for identified gaps.
Education and experience required

  • Bdegree in Banking, Business Management/Commerce (NQF level no.7 or equivalent. Post graduate degree, NQF level no.8+, desired)
years professional experience, at least - 4 years at a management level

Education

Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Specd Full time

    JOB DESCRIPTION INFORMATION: Job Title: Scrum MasterDuration: 6 Months Contract, (Renewable)Work Location: Johannesburg, CBD JOB PROFILE SUMMARY: As a Scrum Master, you will play a crucial role in facilitating the agile development process and ensuring the smooth execution of projects. You will work closely with cross-functional teams to foster...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa SPECD (Pty) Ltd Full time

    We are currently seeking an experienced SCRUM MASTER to join one of our prestigious banking clients, driving agile methodologies and ensuring the successful delivery of projects.JOB DESCRIPTION INFORMATION: Job Title: Scrum MasterDuration: 6 Months Contract, (Renewable)Work Location: Johannesburg, CBD JOB PROFILE SUMMARY:As a Scrum Master, you will play a...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa BasaltX Full time

    Are you a master of agility with a passion for empowering teams and driving continuous improvement? Do you thrive in dynamic environments, fostering collaboration and innovation? If so, our client wants you as their Scrum MasterRole Overview:This role involves leading and guiding multiple Scrum teams, fostering collaboration, and ensuring adherence to Scrum...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Planet10 Full time

    An opportunity exists for a Scrum Master to work within a growing financial services organisation.The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concepts are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:Scrum Masters are servant leaders and coaches for an Agile Team who help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is being followed. Scrum Masters help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.The Scrum Master...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    RESOURCES COMPETENCIES AND SKILL This role is responsible for managing delivery teams utilising an Agile methodology (Scrum, Kanban, etc.). The individual must be an excellent leader who is used to complexity and following through on tasks within a defined period. Problem solving skills and an ability to handle pressure whilst getting results is key for...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:Scrum Masters are servant leaders and coaches for an Agile Team who help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is being followed. Scrum Masters help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.The Scrum Master...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Parvana Strategic Sourcing Full time

    Client Details:Our esteemed client has seen remarkable growth over the past three decades, all while maintaining a steadfast commitment to their workforce. With a hiring philosophy centred on attitude and a focus on training for skill development, the company boasts a dedicated and experienced team, many of whom have been with the company for over a decade....

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:Purpose of the Job:As a servant leader and coach for an Agile Team, the role is also responsible to help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is being followed.Reporting to the IT Executive: Program Management & Digital Transformation, the Scrum Master's primary responsibility is to assist the...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa ProProcess Full time

    About ProProcessProProcess, located in Gauteng, South Africa, is a specialist company that offers modular process solutions to the capital equipment market. We are dedicated to delivering innovative, high-quality modular solutions to our clients across various industries. As part of our commitment to exceptional customer service and ongoing support, we are...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Parvana Full time

    Client Details: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Parvana Full time

    About our client:Join a vibrant community of individuals making a difference through direct selling. Since 1998, people have been transforming their lives with our client, seizing career opportunities, enabling them to generate a sustainable income, and creating similar chances for those around them. Our client offers advanced systems and personalized...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa EOH Full time

    Must have a SCRUM Certification and have solid experience in an Agile Custom Development environment. Must have the ability to lead large, complex teams and have good knowledge of JIRA and Confluence (or expert knowledge in at least one).12 months contractHybrid work model

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Advanced Projects and People Full time

    The purpose of the role is to equip squad members with the right knowledge, tools, and training to use agile to its full potential. The role involves understanding where squads are in their journey and offering the right approach to support their growth.Duties & Responsibilities Agile tool workflow configuration, reporting and management. Updating Scrum...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Risingsun Softsol Full time

    Risingsun is looking for Scrum Master(Only South African Citizens) Lead multiple sprints for teams using Agile methodology Ensuring SCRUM artefacts are maintained and updated Ensuring that sprints are running smoothly and corrective actions taken wherever- appropriate. Effectively communicate to project manager/delivery manager about the progress- as well as...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Parvana Strategic Sourcing Full time

    Job InformationIndustry IT ServicesJob ID J104485City JohannesburgProvince GautengCountry South AfricaPostal Code 2162About our client: Join a thriving community of individuals transforming lives through direct selling. Since 1998, people have been changing their lives with our client, taking ownership of career opportunities provided, empowering them to...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa IBM Full time

    IntroductionAt IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Optimal Growth Technologies Full time

    Job Summary:As a pivotal member of our Digital Operating Model, the Scrum Master is instrumental in steering our organization towards becoming a leading digital company. Serving as a servant leader to the technical delivery teams within the Financial Services Division, this role focuses on coaching agile methods, providing support, and facilitating...


  • Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:Reporting to the Product Marketing Manager, the Scrum Master's primary responsibility is to assist the self-organizing, self-managing team to achieve its goals by teaching and coaching team practices; implementing and supporting SAFe principles and practices; identifying and eliminating impediments, and facilitating flow.As a servant...

  • Scrum Master

    2 weeks ago


    Johannesburg, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:Hello an exciting new opportunity has just become available in our Hollard Life Solutions, IT Division. We are looking to recruit a Scrum Master.The Scrum Master will be required to work on multiple projects and teams concurrently and manage his/her time effectively. They will be responsible for enforcing the rules of Scrum, removing...