Sales Manager

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Reporting directly to the General Manager, the Sales Manager leads all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives by:

  • proactively soliciting and handling sales opportunities.
  • Ensures business is turned over properly and in a timely fashion for proper service delivery.
  • Achieves personal and team revenue goals.

CANDIDATE PROFILE

Education and Experience

  • A recognized Sales related Qualification
years' experience in a similar position

  • Strong passion for hospitality sales
  • Excellent oral and written communication skills
  • Strong Interpersonal competences and presentation skills
  • Results oriented and able to meet deadlines
  • Ability to work without supervision
  • A good understanding of budgeting and the ability to work within set budgets
  • Good Computer literacy and MS Office programmes

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

  • Works collaboratively with offproperty sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new business to achieve personal and location revenue goals.
  • Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the location based on market conditions and location needs.
  • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

  • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports the company's customer service standards.
  • Provides excellent customer service consistent with the daily service basics of the company.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.

What we offer

  • Market related salary
  • Learning and development opportunities through online platforms, on the job trainings and classroombased courses
  • Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
  • Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs
  • On Property Canteen meal
  • Medical Aid Company Contribution
  • Provident Fund Company Contribution
  • Associate Uniform and Laundry service thereof
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among likeminded people is a significant part of the AC appeal.
  • We're looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

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