Administrator: Sla

2 weeks ago


Midrand, Gauteng, South Africa Mustek Full time

Purpose:


To ensure that SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings.


Responsibilities:

  • Meet with customers on a regular basis to carry out service reviews against SLA expectations.
  • Liaises regularly with internal service providers to review and improve performance against SLAs.
  • Reviews and renegotiates SLAs to meet changed needs as appropriate (in conjunction with Financial Manager).
  • Develops and takes overall ownership of a Continuous Service Improvement Programme (CSIP) for ICT service delivery in line with business cost justifications.
  • Filing all agreement with the clients.
  • Ensures compliance with procedures and standards.
  • Creates and maintains a catalogue of available services and uses this as the basis for Service Level Agreements (SLAs).

Qualification and Experience:

  • Matric
  • A+ and 2 years SLA experience

Skills and Knowledge:

  • Good knowledge of general administrative and internal processes
  • Customer service knowledge
  • Good administration skills
  • Good communication skills


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