Clerk: Supplier Claims

2 weeks ago


Midrand, Gauteng, South Africa Mustek Full time

Purpose:


The Claims Clerk will be responsible for managing all claims between members and suppliers on the systems, ensuring claims are being attended within the business rules and timelines.


Responsibilities:

  • Holding area stock; Add 1005 claims holding area stock to claim on a daily basis; to be measured by % holding stock to claim, target at 100%, tracked by holding area stock report.
  • Jobs: prepare the delivery schedule daily, measured by supervisor confirmation, target at 100%.
  • Stock holding: stock sent to supplier, measured at Local=30 days TAT, target at 95% of closed claims, tracked by sent to supplier report monthly.
  • Jobs: keeps daily records and file all POD's and job cards, measured by supervisor, target 100%.
  • Claims: jobs received to be cleated on a daily basis. Updates notes when the job is sent to supplier, measured by local supplier TAT report, target at 100%, tracking source studio/Local Supplier TAT file daily.
  • Stock count: 100% stock count accuracy once a month, measured by stock management, quantity & Value Accuracy
  • R & %, target at 100%, tracking source 100% R Accuracy stock count by the end of each quarter.
  • Turnaround times: warranty repairs sent to suppliers, measured by monthly % of SLA, target at 95% SLA on a 7day turnaround, tracked via Epicor monthly.
  • Turnaround times and material repairs sent to suppliers, measured by monthly % of SLA, target at 95% SLA on a 14day turnaround, tracked via studio monthly.

Qualification and Experience:

  • Matric
  • Tertiary qualification in related field would be advantageous
  • 2 years' experience of stock control at a similar level

Skills and Knowledge:

  • Good knowledge of general administrative ad internal processes
  • Knowledge of the ICT industry
  • Claims management best practice
  • Good communication skills verbal and written

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