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Service Desk Analyst
2 weeks ago
Job Number
- 71657
Job Type
- Permanent
Job Title
- Service Desk Analyst
Computer Skills
- Customer service skills,Technical proficiency,multitasking,problem solving skills
Industry
- Computer
- IT
City
- Johannesburg
Province
- Gauteng
- Provide technical support and assistance to endusers, helping them resolve ITrelated issues, such as hardware and software problems.
- Document and maintain records of enduser support requests and incidents in a ticketing system, ensuring accurate and timely information.
- Analyze, identify, and resolve recurring technical problems to prevent future incidents. Collaborate with other IT teams to find solutions.
- Educate endusers on basic software and hardware usage and best practices to prevent recurring issues.
- Assist users with password resets and access management, ensuring account security and data protection.
- Provide basic hardware support, such as setting up workstations, peripherals, and printers. Coordinate repairs and maintenance with IT hardware technicians when needed.
- Utilize remote desktop tools to assist users and resolve issues when onsite support is not possible
- Escalate complex technical issues or requests to higherlevel IT support or specialized teams and follow up to ensure timely resolution.
- Contribute to and maintain a knowledge base of common issues, resolutions, and frequently asked questions to assist endusers and improve efficiency.
Inherent Requirements - At least 5 Year of experience in Data Management
- Certified copis of I.D, or Passport and valid work permit for non SA citizens
- IT
- A+ Certified certification
- N+ Certified certification
- Strong knowledge of operating systems
- Excellent communication and customer service skills, both written and verbal, to interact professionally with endusers.
- Strong analytical and problemsolving abilities to diagnose and resolve technical issues efficiently.
- Ability to work collaboratively with other IT professionals and teams to resolve complex issues.
- Capability to manage multiple support requests simultaneously and prioritize tasks effectively.
What Qualification
Minimum Qualification
- Certificate
Status
- Available
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