24/7 Service Desk Agent

Join Our Team as a Mandarin Junior Service Desk AgentAre you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journeyAs an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

Join Our Team as a German Junior Service Desk AgentAre you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journeyAs an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

ROLE PURPOSEWhile providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion.The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring...

Job ID- #BH-663 Category Mining Location Johannesburg, South Africa Job Type Full Time Posted Date 22 June 202 Closing Date 20 July 2023The CompanyGlobe 24-7 in partnership with a key client in Johannesburg, a manufacturer and supplier of equipment for underground mining and tunnel construction are working together to source experienced and qualified talent...

Main Job PurposeAs a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas e.g....

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success**Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. Contribute to the process of...

JOBNUMBERiOCO02978 CONTRACT TYPEContract STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Responsible for Level 1 support of any issue raised by a customer.Education (Formal Qualification required)MinimumGrade 12Knowledge of general accounting / bookkeeping proceduresProficient in relevant computer softwareExperience (Minimum Experience required - type and number of years)Office administration Year(s) 1-3 yearsOutput 1 GSS Service desk Level one...

1.Technical Proficiency: Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with best...

JOB PURPOSETo assume responsibility for the effective Management of Managed Print Services (MPS) Service Desk which is associated with Request Fulfilment, Incident Management, Vendor Management, First Line Support and Problem Management that currently consist of a total of 12 employeesKEY RESPONSIBILITIES:Customer Ensure that the basic functions within the...

Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing...

Minimum education required: IT Diploma or DegreeQualification required: ITIL V3/4 and Project Management CertificationsMinimum experience required for this post:7+ years hands-on experience in IT Service Management. 5+ years' experience in an IT Service Delivery Environment 5+ years' Project Management experience 5+ in managing a service desk 5+ in people...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Our TeamAs the Inspired Education group expanded, it's essential for us to reassess the ways we support our staff, parents, and students globally. Operating 24/6, our skilled team provides first-line remote support for EdTech software and productivity tools.Role Summary:As a Global Service Desk Analyst, your main purpose is to ensure smooth operation of...

FULLY REMOTE Portuguese Service AgentsSouth AfricaR94.85 per hour (including a language allowance of R27.50 per hour) + medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salary.Attention fluent Portuguese speakers Are you looking for an exciting new opportunity to work with one of the biggest...

Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main objective will be...

Quantanite is a BPO based in Sandton. We are currently recruiting Associates Help Desk Level 1. This campaign is a 24/7 campaign and will involve a variety of shift over a day, night and weekend period.About the role:Minimum requirements: Previous Helpdesk expereince Retail expereince in preffered but not a must Excellent customer service skills and...

FULLY REMOTE German Speaking Service AgentsSouth AfricaR117.35 per hour (including a language allowance of R50.00 per hour) + medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salaryAttention fluent German speakers Are you looking for an exciting new opportunity to work with one of the biggest...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction.KEY RESPONSIBILITIES: Provide...