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Senior Service Desk Analyst
3 months ago
- R550,000 CTC Annually Cost To Company (Market related)
co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.
Qualifications:
- A relevant IT qualification (A+, N+, MCSE or a combination thereof).
- Microsoft Office Specialist (MOS) Master 2010 Certified
- Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
Experience:
- Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
- Experience of working collaboratively with others to achieve success
- Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+ customers.
Skills and Knowledge required:
- Microsoft Windows 10
- Microsoft Office 2016 and Microsoft 036
- Microsoft end Point Manager admin centre (or other Management solutions)
- Apple and Android products (Tablets/Phones)
- Printing solutions (desktop and MFD)
- Active Directory and Exchange
- SCCM (reporting, collection management, log analysis)
- Worksite DMS (or other Document Management Systems)
- Expert, CMS, Interaction
- Encryption software
- Video conferencing (Polycom or Tandberg)
- Intermediate experience in networking
- For more information please contact:
- Audra King
