Service Desk Manager

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success**Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. Contribute to the process of...

JOB TITLE - SERVICE DESK MANAGERMAIN RESPONSIBILITIES: Ensure the Delivery and Maintaining of a highquality fault logging and resolution for most Incidents and known problems Ensure the Delivery on High-Quality first and second level support Focus on call answering and firstlevel resolution KPIs Continuous development Ensure the Delivery of highquality call...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.The National Service Desk Manager should have a solid technical background combined with customer...

1.Technical Proficiency: Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with best...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Responsible for Level 1 support of any issue raised by a customer.Education (Formal Qualification required)MinimumGrade 12Knowledge of general accounting / bookkeeping proceduresProficient in relevant computer softwareExperience (Minimum Experience required - type and number of years)Office administration Year(s) 1-3 yearsOutput 1 GSS Service desk Level one...

JOB PURPOSETo assume responsibility for the effective Management of Managed Print Services (MPS) Service Desk which is associated with Request Fulfilment, Incident Management, Vendor Management, First Line Support and Problem Management that currently consist of a total of 12 employeesKEY RESPONSIBILITIES:Customer Ensure that the basic functions within the...

Main Job PurposeAs a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas e.g....

JOB TITLE - SERVICE DESK TEAM LEADER (CONTRACT)6 MONTH CONTRACTTo ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team.MAIN RESPONSIBILITIES: Input...

Our TeamAs the Inspired Education group expanded, it's essential for us to reassess the ways we support our staff, parents, and students globally. Operating 24/6, our skilled team provides first-line remote support for EdTech software and productivity tools.Role Summary:As a Global Service Desk Analyst, your main purpose is to ensure smooth operation of...

Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing...

IT Service Desk Technician (Helpdesk 1st Line Support) Job purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and responsibilities Validate newly created tickets from all Sources using Validation Matrixes. Validate First pass Assessment of Impact and Change if Required. Validate First Pass Assessment of...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Job Description:As the Sub-Product Owner for our IT Service Desk, you will play a crucial role in overseeing the efficient and effective delivery of IT services to our clients. You will collaborate closely with cross-functional teams, stakeholders, and vendors to ensure the successful implementation of ITSM processes and methodologies. Your technical...

About SEIDOR NetworksFounded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.We employ ambitious, motivated people who have a desire to grow personally and professionally in a short...

Service Desk EngineerDepartment: SupportEmployment Type: Full TimeLocation: JohannesburgReporting To: Head of SA Managed Services and SupportDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust...

ROLE PURPOSEWhile providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion.The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator.Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The company...

Mazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars.Duties and Responsibilities:Desktop Support: Attending to service requests logged for by endusers...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.KEY PERFORMANCE AREAS WILL BE: Providing first line systems support to head office and...