Senior Collections Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Debt-IN Full time

Purpose of the job:


The primary purpose of the Senior Collections Manager role is to manage multiple mandates according to their protocols by providing direction, leadership and influence in the execution of Debt-IN's strategic and operational objectives in order to maximise revenue and enhance efficiencies and effectiveness.

It is also necessary to manage the Collection Team Leaders of the various mandates that report into the Senior Collections Manager.


Requirements:

  • 5 years working experience in a Collections Environment.
  • 35 years' experience leading a team at a management level.
  • 35 years' experience interfacing with Clients.
  • Good Interpersonal Skills and Communication skills, Energetic, Excellent listening skills,
  • Extremely Punctual
  • Good Microsoft Word and Excel Skills
  • Tertiary qualifications would be beneficial
  • Attention to detail
  • Accountable
  • Disciplined

Duties

  • Ensuring that the Client Expectations are carried out effectively.
  • Ensure the SLA's are achieved; focused debt recovery support in relations to invoicing, statements and queries
  • Carry out Effective Performance Management
  • Ability to work independently and lead the team when under pressure and deliver to multiple and challenging deadlines
  • Ability to organise and prioritise own and team workloads
  • Strategizing campaigns to increase productivity
  • Knowledge and monitoring of dialler performance
  • Able to work on multiple systems with a strong working knowledge of Microsoft Office
  • Excel and Word essential
  • Able to work to a high degree of accuracy and interpret/communicate complex results and data.
  • Proactive and 'cando' approach to new challenges, Selfmotivated to achieving targets and deadlines
  • Exposure to detailed Reporting
  • Improving collections procedures by identifying gaps
  • Initiatives to Motivate the team to achieve targets
  • Working together with team to improve collections.
  • Using KPI scorecards to improve performance

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