Field Collections Consultant

2 weeks ago


Durban, KwaZulu-Natal, South Africa Kanga Finance (Pty) Ltd Full time
The role reports to the Performance Admin Lead.

Roles and Responsibilities:

-
Responsibilities:

  • Agents will be required to visit clients to make payment arrangements on defaulted accounts. Comprehensive training provided.
  • Negotiate for Promise to Pay and agree with customer on a repayment plan.
  • Ability to obtain and update customer information into collection activities, payments received, and customer interactions.
  • Required to trace customers using a list of confirmed details.
  • Issue out SEC 129 letters and notice of arrears letters to a customer about their account.
  • At the end of a consultation process, a payment arrangement must be made.
  • Provide regular updates to the Performance Admin Lead on account statuses and progress.
  • Ensure compliance with legal and company policies regarding debt collection practices.
  • Collaborate with internal teams to resolve complex payment issues and customer concerns.
  • Meet monthly collection targets and deadlines set by the Performance Admin Lead.
  • Continuously update knowledge of debt collection laws and regulations.

Minimum Requirements:

  • At least 23 years of experience within In field Debt Collections work.
  • Proven experience in debt collection, preferably in a field collections role.
  • Ability to work independently and manage time effectively in a fieldbased role.
  • Knowledge of legal regulations and best practices in debt recovery.
  • Access to own Computer.
  • Ability to stay calm under pressure and work to strict deadlines.
  • Ability to explain financial matters firmly and clearly.
  • Own transport would be advantageous.
  • Ability to maintain confidentiality and professionalism in handling sensitive information.

Job Type:
Temp to perm

Contract length: 3 months

Pay:
R3 861,00 - R16 000,00 per month

Experience:

  • Collections: 2 years (required)

Willingness to travel:

  • 100% (required)
Application Deadline: 2024/05/17

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