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Field Collections Consultant
2 weeks ago
Roles and Responsibilities:
-
Responsibilities:
- Agents will be required to visit clients to make payment arrangements on defaulted accounts. Comprehensive training provided.
- Negotiate for Promise to Pay and agree with customer on a repayment plan.
- Ability to obtain and update customer information into collection activities, payments received, and customer interactions.
- Required to trace customers using a list of confirmed details.
- Issue out SEC 129 letters and notice of arrears letters to a customer about their account.
- At the end of a consultation process, a payment arrangement must be made.
- Provide regular updates to the Performance Admin Lead on account statuses and progress.
- Ensure compliance with legal and company policies regarding debt collection practices.
- Collaborate with internal teams to resolve complex payment issues and customer concerns.
- Meet monthly collection targets and deadlines set by the Performance Admin Lead.
- Continuously update knowledge of debt collection laws and regulations.
Minimum Requirements:
- At least 23 years of experience within In field Debt Collections work.
- Proven experience in debt collection, preferably in a field collections role.
- Ability to work independently and manage time effectively in a fieldbased role.
- Knowledge of legal regulations and best practices in debt recovery.
- Access to own Computer.
- Ability to stay calm under pressure and work to strict deadlines.
- Ability to explain financial matters firmly and clearly.
- Own transport would be advantageous.
- Ability to maintain confidentiality and professionalism in handling sensitive information.
Job Type:
Temp to perm
Contract length: 3 months
Pay:
R3 861,00 - R16 000,00 per month
Experience:
- Collections: 2 years (required)
Willingness to travel:
- 100% (required)
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