Collection Supervisor

2 weeks ago


Durban, KwaZulu-Natal, South Africa RTT Full time

The Role

Manage the dispatching process:

  • Ensure that the code for collections is correct to ensure delivery to the correct hub
  • Log onto the system to check collection requests
  • Assign collections to drivers
  • Check how heavy the load is and make alternative arrangements
  • Dispatch drivers for early morning collections and late collections
  • Call customers to ensure satisfied with delivery
  • Ensure that ICG transferred into cage
  • Ensure that freight is signed off when dropping off in TS Cage
  • Attend to queries from clients relating to collections
  • Track drivers to ensure that they are adhering to delivery times
  • Oversee the offloading of freight
  • Ensure that all freight is checked for damages and accounted for
  • Ensure that barcodes that contain the customers addresses are removed and attached to the collection slips
  • Arrange for forklift drivers and pallets to move the freight
  • Ensure that vehicle checklists are completed

Manage the collections process:

  • Examine collections daily
  • Ensure that the Zone Controllers send through a daily report
  • Ensure that the Zone Controllers do not have freight older than 3 days
  • Ensure that if freight is older than 3 days there is a valid reason
  • If there is no valid reason for freight
- than 3 days initiate disciplinary measures against Zone Controllers

  • Report missed collections to Operations Manager
  • Capture reasons for noncollections

Compliance:

  • The Company's Policies, Procedures and Work Instructions

Skills and Experience JOB - RELATED WORK EXPERIENCE AND SKILLS**
Minimum:
  • 3-5 years' experience in related field
  • HR Policies and procedures
  • RTT Processes
  • Knowledge of operational processes
  • Ability to work under pressure

PERSONALITY AND ATTRIBUTES

Minimum:

  • Strong leadership and communication skills
  • Must have a diverse personality and can communicate with staff members on all levels.
  • Ability to foster and maintain relationships
  • Positive and serviceoriented attitude
  • Ability to thrive in a fastpaced and highpressured environment
  • Selfmotivated
  • Must be process and procedure driven
  • Ability to anticipate and solve problems
  • Reliable Transport to get to work during the week and on weekends/public holidays

Other
Grade 12 Senior Certificate (Matric)

Job Reference:
RTT53563

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