![Kontak Recruitment SA](https://envy-mag.com/img/c/kontak-recruitment-sa.png)
Head of Collections: Campaigns
2 weeks ago
Head of Collections:
Campaigns (JB3168)
Durban
Market Related
The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycle across various brands and campaigns.
Experience required
Relevant tertiary Education
Extensive financial services collections and credit experience, experience in a senior leadership role preferably at a financial services institution or similar
Experience with working multiple campaigns, brands and projects simultaneously
Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication.
Collection's strategy experience with direct experience in a customer service environment and ability to take full accountability for the end-to-end collections and credit processes.
Knowledge of general principles and techniques of collection work; legal requirements for collection of delinquent accounts; best practices and proceduresStrong quantitative skills
Experience working within a compliance regulated environment.
Strong customer service experience
Excellent excel skills, knowledge of credit bureau datasets, NCR regulations and collections technologies
Previous essential experience at a financial institution or large credit retailer
Key Responsibilities
To formulate the collections and credit strategies, translate into key objectives and ensure successful implementation across the 2 departments.
Set up and implement best practice processes and frameworks regarding credit and collections policies and activities
Partnering with key internal stakeholders to ensure optimal delivery from the 2 departments
Ensure overall legislative policy and compliance
To ensure effective resource management, cost control and budget management
Be responsible for the management and development of the collections team ensuring a happy and successful working environment
Take ownership for the collection efforts of the debtors' portfolio to reduce the number of overdue accounts and to minimise defaults
Ensure key performance of SLAs are maintained across the collections team
Leverage your expertise and experience when managing this book to improve collections rates
Maintain the integrity of the data and leverage technology for best purpose collections
Develop and maintain operational dashboards
Develop and maintain effective incentive strategies for Collections Team
Measurement criterion
Implementation and operational efficiency of collections process, as measured through collection rates and performance of the debtors' book
Improved debtors' portfolio health through collections targets (% arrears, defaults and engagement effectiveness)
A happy, healthy and high-performing collections team measured against development goals, wellness and happiness indicators
-
Debt Collection
2 weeks ago
Durban, KwaZulu-Natal, South Africa Esteem Recruitment Full timeOur Client a well boutique call centre seeks experienced call centre currently seeks experienced Debt collection for a UK campaignSkills and experience required: Matric Debt collection experience min 3 years with UK experience
-
Head of Operations
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pollock and Associates Full timeHead of Operations Bank/Fin Services/Insurance ~ Call Centre BPODurban - Kwa Zulu Natal - South AfricaYou will be required to lead and optimize the performance, productivity, and profitability of our Outsourced Debt Collection business in the US market. This leadership position will play a crucial role in driving significant growth and ensuring...
-
Collections Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, DurbanUmhlanga. Opportunity exists for Collections Manager with minimum 3+ years' previous experience within a call centre collections environment to join well-established, esteemed law firm.Responsibilities: Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within...
-
Collections Administrator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Blueion Support Services Full timePosition: Recons & Collections AdministratorPurpose:To ensure the company's cash flow is maximized through efficient and effective debt collection and reconciliation.To provide direct guidance and practical recommendations to Head of Finance with regards to improvements to debtors/finance and collection processes and implement accordingly.Responsible for the...
-
Senior Collections Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Debt-IN Full timePurpose of the job:The primary purpose of the Senior Collections Manager role is to manage multiple mandates according to their protocols by providing direction, leadership and influence in the execution of Debt-IN's strategic and operational objectives in order to maximise revenue and enhance efficiencies and effectiveness. It is also necessary to manage...
-
Debt Collection Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Berea Group Of Colleges Full timeJob descriptionKey Responsibilities: Accurately updating customers' information Establishing a rapport with customers and rehabilitating customers through excellent customer service standards Ensuring all quality of work is in line with Service Level Agreements. Negotiate payment arrangement in accordance with set standardsRequirements:A good telephone...
-
Johannesburg: Head Of It
2 weeks ago
Durban, KwaZulu-Natal, South Africa Window World Of Boston Full timeA leading workforce solutions company, driven to grow people, businesses and economies through connections that allow them to realize their potential has an exciting opportunity for a Head of IT in Gauteng. Responsible for shaping the digital landscape by executing on the technology strategy of the Group thus enabling efficient and secure operations to...
-
Head of Collecions Credit Risk
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pollock and Associates Full timeHead of Collecions & Credit Risk Bank/Fin Services/InsuranceDurban - Kwa Zulu Natal - South AfricaWe are seeking an experienced, results-driven, and strategically minded individual to fill the role of Head of Collections and Credit Risk. This key leadership position involves providing strategic direction to the Collections and Credit department, ensuring the...
-
Brand Campaign Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Toys R Us and Babies R Us South Africa Full timeWe are a dynamic company looking for creative and diligent individuals to join Us. We offer a great work environment and a promise that you won't get bored if you are up to the challenge and want to be part of something magical.We are currently looking for a talented Brand Campaign Lead to join our Head Office team based in Durban.We require an individual...
-
Head of Operations
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeAdvisorLocation Durban, South AfricaLanguage English***Job Advert: We're on the hunt to find the type of leader we'd all come to if the world was ending, could this be you? If you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Telecommunication Operations in Durban...
-
Head of Sales
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kontak Recruitment SA Full timeDurban, Kwa Zulu Natal - SalesHead of Sales (JB3167)Durban, Kwa Zulu NatalR1- R1,6 Million per annum Lead by a strong executive team this organization has a new requirement for a Head of Sales to join their coastal division. _As the Head of Sales, you will oversee and drive all the sales, marketing, and planning aspects of the organization. You will be...
-
Brand Head
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timeBrand Head (Social Media) Are you a creative, analytical thinker and passionate about social media?_ Join one of the most followed fashion brands in South Africa as a __Brand Head__ for our inhouse marketing team.__ your purpose_You develop and implement social media strategies in line with the overall marketing objectives, to grow our incredible fan base...
-
Head of Department It
2 weeks ago
Durban, KwaZulu-Natal, South Africa Richfield Graduate Institute of Technology Full timeThe Head of Department is an academic position whose main objective is to provide academic leadership through leading, managing and developing the department to ensure it achieves the highest possible standards of academic excellence.The Head of Department reports to the Dean of Faculty of Information TechnologyMinimum Requirements: A Masters or equivalent...
-
Digital Marketing Head
2 weeks ago
Durban, KwaZulu-Natal, South Africa No Joke Marketing Full timeDo you have a passion for producing results using digital marketing? How about leading a team and getting to determine how fast our company grows? If you like responsibility, having pressure, and a relentless drive to get things done, keep reading.Our Digital Marketing Head is a vital part of our agency who helps grow and bring a generational impact to our...
-
General Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Capital Debt Inc. Full timeMust have Lead source available and/or be able to obtain legitimate good Leads ( in Debt collection lead environment or similar) Recruit, Train and Manage Team Agents Manage performance of campaigns to ensure achievement of targets Lead on script development ensuring the need for sales volume is does not compromise on quality and compliance Report...
-
Creative Group Head
2 weeks ago
Durban, KwaZulu-Natal, South Africa OLIVER Agency Full timeRole: Creative Group Head (Copy background)Location:Durban, South Africa (Hybrid)ROLE MISSIONThe Creative Group Head will be working with a team of copywriters and setting direction for various campaign ideas & ongoing digital content that would span across digital films & social media content.WHAT YOU WILL BE DOING IN YOUR ROLE1. Ideation And Thinking...
-
Centurion: Head Of Sales
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Enclave Of East Louisville Full timeSales Strategy and Leadership: Develop and execute the sales strategy aligned with the organizations goals. Lead and motivate the sales team to achieve targets. Monitor sales performance and adjust strategies as needed. Foster a collaborative and high-performance sales culture.Market Analysis and Forecasting:Analyze market trends, customer preferences, and...
-
Head of Digital
2 weeks ago
Durban, KwaZulu-Natal, South Africa HR Genie Full timeOur client is in search of a Head of Digital who will spearhead the development and execution of a comprehensive digital strategy to meet the business objectives. Responsibilities include overseeing all facets of digital marketing, e-commerce, and online operations.Key Responsibilities: Develop and execute a digital strategy aligned with overall business...
-
General Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Capital Debt Inc. Full timeMust have Lead source available and/or be able to obtain legitimate Leads ( in Debt collection lead environment or similar) Must have contacts in the industry to obtain access to companies to market and or experience in Direct Marketing to Companies i.e Wellness Days etc Manage Team Leaders and Agents Manage performance of campaigns to ensure achievement of...
-
Social Media Manager Mr Price
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timepurposeWe are looking for a fashion-forward Social Media Manager to join the Mr Price Apparel Marketing team.key responsibilities Manage social media platforms for Mr Price Apparel while maintaining brand identity. Collaborate with the Brand Heads to align content with business objectives and brand identity. Work closely with the creative team to plan,...