![Nimble Credit Solutions](https://media.trabajo.org/img/noimg.jpg)
Collections Team Manager
2 weeks ago
Reporting to:
Operations Manager:
Collections
Job Purpose:
As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets.
Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive working environment.
Key Performance AreasUnder the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
People Management:
The practice of recruiting, training, engaging, motivating, coaching, and directing employees to optimize their talents to maximise workplace productivity and promote professional growth.
- Empowering your team members
- Handling interpersonal conflict
- Building trust
- Leading employee training
- Managing deadlines and KPA expectations
- Building company culture
Productivity Management:
The practice required for managing your team's inputs against expected targets like:
- Attendance and time keeping
- Calls answered.
- Promises to Pay
- Debit orders.
- Settlement payments
- Quality of the PTP
- Call quality and service rendered to customers.
- Quality and Compliance Management
- Demonstrates an accurate understanding of the debt collection process.
- Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had customers.
- Practice sound data ethics.
- Demonstrates an accurate understanding, and adherence to 1st Call Resolution
- Demonstrates an accurate understanding, and adherence to the principals of Treating Customers Fairly
- Higher Certificate or Diploma in Management and leadership is advantageous.
- A minimum of 5 years' experience as a Customer Care Consultant, within the Debt Collections industry with proven evidence of past performance.
- Strong leadership
- Integrity
- Strong moral behaviour
- Ethical
- Ability to manage change within your team
- Agility and adaptability
- Action and resolution oriented
- Innovation and creativity
- Clear Effective Communicator
- Strong Emotional Intelligence/Quotient
- Planning and Organisation skills
- Active listener and Problem-Solving ability
- Critical thinker and ability to make decisions.
- Technical Skills:
- MS Office
- Intermediate to Advance proficiency in Excel
- Strong Presentation skill
- Basic salary + Commission
- Benefits at the full cost to the Employer.
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer, after successful completion of the probation period)
- Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (ages: 3 months 5 years)
- You will be required to work a maximum of 45 hours per week.
Monday
- Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
- Saturday: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
NB:
This appointment will be made in line with the Nimble Group Employment Equity plan.
-
Collections Team Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Nimble Group Full timeReporting to: Operations ManagerJob Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targetsLocation: DurbanKEY PERFORMANCE AREAS:Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):Management...
-
Collections Team Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Educor Full timeCollections Team Lead (JB3164): Durban, Kwa Zulu Natal - Accounting/Finance Collections Team Lead (JB3164)DurbanMarket RelatedEducational Requirements:Grade 12Min 3 years' experience as a team leader in collections at an EDC, or Retail or previously worked for a bankBetween 6months - 1 Year min exposure to ExcaliburComputer proficiency: MS Outlook MS Word,...
-
Collections Team Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kontak Recruitment SA Full timeDurban, Kwa Zulu Natal - Accounting/Finance Collections Team Lead (JB3164)DurbanMarket RelatedEducational Requirements:Grade 12Min 3 years' experience as a team leader in collections at an EDC, or Retail or previously worked for a bankBetween 6months - 1 Year min exposure to ExcaliburComputer proficiency: MS Outlook MS Word, MS Excel and internet explorerTo...
-
Acs Collections Shift Team Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timemrpmoney is looking for a Collections Shift Manager to manage and lead their collections department.The ACS Collection Shift Manager will be responsible for ensuring that production requirements are fully catered for in order to assist the Collections Manager in reaching performance objectivesQualifications: Grade 12 NQF level 5 and above in the relevant...
-
Collections Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, DurbanUmhlanga. Opportunity exists for Collections Manager with minimum 3+ years' previous experience within a call centre collections environment to join well-established, esteemed law firm.Responsibilities: Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within...
-
Call Centre Collections Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Educor Full timeCall Centre Collections Team Leader (JB3674): Durban, Kwa Zulu Natal - Accounting/FinanceCall Centre Collections Team Leader (JB3674)DurbanMarket RelatedAs a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain high levels of customer...
-
Junior Supervisor
2 weeks ago
Durban, KwaZulu-Natal, South Africa VeriCred Collections Full timeQualifications and qualities for of the successful applicant include:Computer Literacy Administrative Experience & Abilities Leadership & Motivational Qualities Confident, Independent, Motivated Responsible Decision Making Excellent Interpersonal Skills Experience in Debt Collection Experience as Supervisor/Team Leader may be beneficial.Requirements &...
-
Snr Collections Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kontak Recruitment SA Full timePinetown, Durban, Kwa Zulu Natal - Accounting/FinanceSnr Collections Manager (JB2743)DurbanMarket RelatedThe role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycles. Thriving under pressure and taking pride in...
-
Senior Collections Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Debt-IN Full timePurpose of the job:The primary purpose of the Senior Collections Manager role is to manage multiple mandates according to their protocols by providing direction, leadership and influence in the execution of Debt-IN's strategic and operational objectives in order to maximise revenue and enhance efficiencies and effectiveness. It is also necessary to manage...
-
Head of Collections: Campaigns
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kontak Recruitment SA Full timeDurban, Kwa Zulu Natal - Accounting/FinanceHead of Collections: Campaigns (JB3168)DurbanMarket RelatedThe role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycle across various brands and campaigns. Thriving under...
-
Collections Clerk
2 weeks ago
Durban, KwaZulu-Natal, South Africa RELX Full timeCollections Coordinator IAre you experienced in finance and looking to develop your career?Would you like to be the maestro behind our receivable's orchestration?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics...
-
Collection Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pro Talent Full timeCollection Specialist responsibilities include: Monitoring accounts to identify overdue payments Finding and contacting debtors to arrange debt payoffs Keeping accurate records and reporting on collection activityJob briefWe are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance...
-
Collections Manager Mr Price Money
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timeAre you a transformational individual, who has a passion for customer experience in a collection's environment?Mr Price Money is looking for an innovative and self-motivated Collections Manager to join their dynamic team.The Collections Manager will be responsible for the operational management of Mr Price Money's collection strategy through the effective...
-
Collections Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Debt Solution South Africa Full timeWe are looking for Vibrant, Energetic and Enthusiastic individuals to join our team, in a collections role.- The Role:_ Respond to customer service queries within SLA. Ensuring that queries are resolved and with accuracy. Cancellations. Collections. Customer Complaints. Clearance Certificates. Change of Circumstances. Collections experience. Administration.-...
-
Collections Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Debt Solutions SA Full timeDebt Solution SA is currently looking to employ aCollections AgentsRequirements. Be computer literate Have experience in contacting credit providers to follow up on tasks related to the Debt Review process 2 years Collections experience Good administration skills Ability to work in a team Excellent telephone etiquette.Attention to DetailSystems Knowledge...
-
Collection Supervisor
2 weeks ago
Durban, KwaZulu-Natal, South Africa RTT Full timeThe RoleManage the dispatching process: Ensure that the code for collections is correct to ensure delivery to the correct hub Log onto the system to check collection requests Assign collections to drivers Check how heavy the load is and make alternative arrangements Dispatch drivers for early morning collections and late collections Call customers to ensure...
-
Collections Administrator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Blueion Support Services Full timePosition: Recons & Collections AdministratorPurpose:To ensure the company's cash flow is maximized through efficient and effective debt collection and reconciliation.To provide direct guidance and practical recommendations to Head of Finance with regards to improvements to debtors/finance and collection processes and implement accordingly.Responsible for the...
-
Collections Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timeCollections Agent (Day Shift)_your purpose_The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs._ your responsibilities:_ Negotiate payment arrangements in accordance with set standards Accurately updating customers' information Establishing...
-
Outbound Collections Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Nimble Group Full timeReporting to: Team ManagerJob Purpose: To negotiate with arrears account customers to maximise debt recovery and profitabilityLocation:Durban Central, DurbanKEY PERFORMANCE AREASCOLLECTIONS MANAGEMENT Ensure that allocated collection target/s are achieved Ensure that allocated productivity target/s are achieved Use effective communication and negotiation to...
-
Collections Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mr Price Group Full timeThe Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.Qualifications: Grade months experience in Debt Collection (preferably within a Call Centre environment) An understanding of the life cycle of an account, the collection process and the...