Collections Consultant

2 weeks ago

Durban, KwaZulu-Natal, South Africa Nedbank Full time

Requisition Details and Talent Acquisition Contact

  • Req: Lebohang Monate
    Job Family
  • Credit

Career Stream

  • Credit
Collections

Leadership Pipeline

  • Manage Self: Technical

Job Purpose

  • To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank

Responsibilities:

  • Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
  • Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
  • Maintain client satisfaction by responding to general queries on risk or arrears timeously.
  • Contribute to team dynamics by sharing knowledge and ideas.
  • Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
  • Ensure client account status are correct by checking the account history details on the system.
  • Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
  • Prioritise customer accounts by grading all accounts into risk categories and age analysis.
  • Minimise potential loss to the bank by implementing the collection process and strategy.
  • Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
  • Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
  • Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
  • Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt writeoff, business rescue, arrear accounts, etc.) by distributing to relevant stakeholders.
  • Improve workflow and time management efficiencies by proactive planning and implementing credit control process
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Certificate: Credit Management
  • Minimum Experience Level 10 years' experience in credit collections
    Technical / Professional Knowledge
  • Banking knowledge
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Negotiation skills
  • Product Knowledge
  • Relevant Nedbank Human Resources policies and practices
  • Administrative procedures and systems


 Behavioural Competencies
  • Communication
  • Collaborating
  • Decision Making
  • Stress Tolerance
  • Work Standards
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _

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