Administration Assistant, Systems Support

2 weeks ago


Pretoria, Gauteng, South Africa Financial Intelligence Centre (FIC) Full time
To provide systems administration assistance to the Monitoring and Analysis division under
guidance.

KEY PERFORMANCE AREAS

  • Capture data on applicable databases and case management system.
  • Provide administrative support for ICT asset management.
  • Log helpdesk queries to resolve technical issues.
  • Build and maintain professional relationships with assigned internal and external
- stakeholders.

  • Assist with low level systems testing and deployment.
  • Assist with Installation, administering and testing of software upgrades within area of responsibility.
  • Provide timely IT support for meetings
  • File and maintain required documents created in the systems support environment.
EDUCATION, SKILLS AND EXPERIENCE

  • Matric qualification.
  • 1 year relevant IT support or administrative experience.
  • Excellent communication skills (oral and written).
  • An intermediate to advanced level of computer literacy, including MS Word, MS Excel, MS Power Point

BEHAVIOURAL COMPETENCIES

  • Customer service: Responds to customers' needs and follows through, when asked, on customer inquiries, requests and complaints
  • Flexibility: Accepts need for flexibility


Teamwork
  • Supports team decisions, is a good team player, does his/ her share of the work without having to be reminded
  • Relationship Building: Makes informal contacts with others in addition to contacts required in the course of work
  • Organisational Commitment: Respects the way things are done in an organisation and does what is expected
  • Concern for order and quality
  • Doublechecks the accuracy of information or work


Achievement orientation
  • Keeps track of and measures outcomes against a standard of excellence not imposed by others
  • Tenacity
  • Persistence, drive and determination to meet and overcome challenges to achieve goals.


Initiative
  • Reacts to shortterm opportunities or problems


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