CRM Administrator

2 weeks ago


Pretoria, Gauteng, South Africa MECAD Systems Full time
CRM Administrator & IT User Support Specialist

  • Permanent


JHB00036
  • Information Technology
  • Gauteng, Pretoria: Centurion


Monthly (Market related)
  • Company based in Centurion Gauteng is looking for a CRM Administrator & IT User Support Specialist to join their team.

As the CRM Administrator & IT User Support Specialist, you will be responsible for managing our CRM system while also providing technical support to end-users across the organization.

You will play a critical role in optimizing CRM processes, resolving IT-related issues, and ensuring seamless technology integration to enhance productivity and user satisfaction.


Key Responsibilities:

-
CRM Configuration and Customization: Configure and customize the CRM platform to align with business objectives, including custom fields, workflows, automation, and integrations with other systems related to Marketing, Sales, and Customer Service/Support.
-
Data Management: Oversee data integrity within the CRM system, ensuring accurate and up-to-date records. Implement data hygiene practices and procedures to maintain high-quality data.
-
User Training and Support: Provide training and support to end-users on CRM functionality, best practices, and processes. Serve as the primary point of contact for CRM-related inquiries and troubleshooting.
-
System Maintenance and Upgrades: Perform regular maintenance tasks, updates, and system upgrades for the CRM platform. Ensure system security, stability, and performance.
-
Integration Management: Manage integrations between the CRM system and other tools or platforms, ensuring seamless data flow and synchronization. Evaluate and implement new integrations as needed.
-
CRM Procedure Development: Assist in the development and documentation of CRM policies, procedures, and guidelines. Ensure compliance with relevant regulations and industry standards.
-
End User Support: Provide technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve IT problems promptly to minimize downtime and disruption.

Qualifications and Experience:

  • Bachelor's degree in business administration, Information Technology, or related field (beneficial).
  • Proven experience as a CRM administrator.
  • Expertise with HubSpot CRM (beneficial).
  • Indepth knowledge of CRM principles, practices, and methodologies.
  • Proficiency in configuring and customizing CRM systems.
  • Strong analytical skills and experience in data analysis and reporting.
  • Excellent communication and interpersonal skills.
  • Proficiency in diagnosing and resolving hardware, software, and network issues.
  • CompTIA A+ certification or equivalent (beneficial).
  • CompTIA Network+ certification or equivalent (beneficial).
  • Microsoft Certified: Modern Desktop Administrator (beneficial).
  • Knowledge of HTML and JavaScript is required.
  • For more information please contact:
  • Francois Thiebaut

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