System Administration and Support

1 week ago


Pretoria, Gauteng, South Africa Mastech General Trading Full time
The purpose of the role is: To provide support of System Administration and Support processes.

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Assist in the operation of System Administration:

  • Co-ordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.
Create, copy and update code files and system releases between Pre-production and Production.

  • Create and maintain standard operating procedures for BSS / System management for the ITIL components
  • Implementation of annual pensioner increases and increase letters.
  • Monitor System mailboxes and provide support.
  • Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
  • Call coordination of all BSS / System Management incidents / service requests / problems as allocated.
  • Control of process and data distribution to Actuaries.
  • Identify and access management (IAM).

Support of System Administration processes:

  • Ensure the integrity and quality enhancement of business transactions.
  • Remove and facilitate the removal of system warnings.
  • Fix system errors and payment instructions.
  • Merge members to fix systems errors through Workflow.
  • Merge members and system errors routed for correction.
  • Create and maintain system profiles.
  • Release system programs between preproduction and the production environments and execute release management activities for deployments.
  • Liaise with external parties for access to the GPAA and GEPF data base.
  • Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.

REQUIREMENTS:


An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment.

OR

  • A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment.
  • Computer literacy that would include a good working knowledge of Microsoft Office products.
  • ITIL courses will serve as an advantage.

COMPETENCIES

Knowledge of:

  • Employee benefits, schemes and funds.
  • Applicable legislation.
  • IT environment (working knowledge).
  • GEPF services and products.
  • Applicable Testing Methodology and/ or related testing courses

Skills and competencies:

  • Business analytical skills.
  • Organising and problemsolving skills.
  • Above average communication skills (verbal and written) and the ability to communicate at all levels.
  • Customer oriented.
  • Ethical business conduct.
  • Ability to work under pressure.
  • Ability to take responsibility.

Salary:
R15, R20,000.00 per month

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)


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