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Customer Service Expert
3 months ago
With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Within the iStore, our Customer Service Expert mission is discovering customers' needs. You will be an expert in sales, product knowledge, and solutions. Turn mild customer curiosity into intense interest — and ownership.As new products and initiatives emerge, The Expert is the first to learn, share, and inspire team members through approachability and action.
You need to have:
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Completed Matric (tertiary qualification will be an advantage):
5 + years' experience in a customer service orientated role/Technical position working with Apple products Passionate about brand and products:
Proven Experience in Customer Service, Sales, Stock Management:
Passionate about our products and assisting customers:
Interpersonal skills/confidence and great presentation skills
The right person for this role is someone with
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Customer Focus, developing great customer relationships and providing the best solutions according to customer needs
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Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
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Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
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Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
