Customer Service Representative

7 days ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Summary

We are seeking a highly skilled Customer Service Consultant to join our team at CallForce. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving queries efficiently, and building strong relationships with internal and external stakeholders.

Key Responsibilities
  • Customer Service Delivery: Provide timely and effective responses to customer inquiries, ensuring that their needs and expectations are met.
  • Query Resolution: Resolve customer queries efficiently, within agreed timelines, and in accordance with our service standards.
  • Relationship Building: Build and maintain strong relationships with internal and external stakeholders, including customers, colleagues, and service providers.
  • Product Knowledge: Maintain expert knowledge on our products, including pricing, application procedures, processing, and timelines, to drive and achieve relevant product and service targets.
  • Administration: Provide an efficient administration service through careful planning, reporting, and updating of all related information and systems.
  • Compliance: Comply with governance requirements, including legislative and audit requirements.
  • Business Development: Track, control, and influence business activities to increase sales and service efficiencies.
  • Personal Development: Manage your own development to increase your competencies and contribute to the growth of the team.
Requirements
  • Qualifications: Grade 12, tertiary qualification, and banking qualification.
  • Computer Literacy: Proficient in computer applications and systems.
  • Experience: 1-2 years of experience in customer service.


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