Implementation Support Consultant

2 weeks ago

Rosebank, Western Cape, South Africa Travelstart Online Travel Operations Pty LTD Full time

Overview:

Duties & Responsibilities:

(An overview, but is not limited to the full function of the role)

Financials

  • Implement within the time and cost allocated to the project

Customers

  • Gathering of information for implementations
  • System setup
  • Completion of all required implementation documents
  • Updating of the project plan
  • Meeting with the client pre and postimplementation
  • Testing
  • Training
  • Onsite support
  • Issue management
  • Project closure

Internal Process

  • Completion of the internal setup of documents and sending them to Tech Support accurately
  • Uploading client information into the online solution accurately
  • Building the client's policies and approval workflows in the online solution accurately
  • Setting up missed savings reasons, policy violation reasons, client specific event types in the online solution accurately.
  • Loading clients preferred suppliers.
  • Full testing in the online solution before training and going live.
  • Responsible for completing all training material.

Controls

  • Ensuring the project plan is always up to date.
  • Ensure that all risks for the project have been cleared before going live.
  • Ensure that all changes have been recorded and signed off.
  • Ensure that escalation is done when required.

Skills, Experience & Qualification(s):

  • Should ideally have +/ 2 years in a similar role.
  • GDS experience
  • Online booking tool knowledge
  • Thorough understanding of backoffice systems and client ERP systems
  • Have excellent communication skills and be able to communicate at all levels of the organization
  • Should retain very strong interpersonal skills.
  • Meet deadlines and work independently and in a team.
  • Attention to detail is very important.
  • Excellent problemsolving skills.
  • Skilled in collecting and analyzing data, drawing logical conclusions, and summarizing in a clear, concise manner.
  • Ability to develop and maintain productive working relationships with the organisation, management, and staff.
  • Proficient with MS Office Suite (Word, Excel, PowerPoint) and generally technologically savvy
  • Able to travel for short periods of time.
  • Technology orientated.

Package & Remuneration:

  • Attractive package market related, based on experience.

Closing Date: 20 April 2023

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck

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