Outbound/inbound Call Centre Manager

2 weeks ago


Cape Town, Western Cape, South Africa Seven Seas Recruitment Full time

Job Title:
Outbound/Inbound Call Centre Manager

Remuneration:
R28,000 - R32,000 per month (based on experience)

Job Type:
Full-time

Company Overview:

We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town.

With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by professionalism, forward-thinking, and results.


Key Responsibilities:

  • Oversee the daytoday operations of the outbound and inbound call centres.
  • Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
  • Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
  • Monitor call centre metrics and prepare regular performance reports for senior management.
  • Handle escalated customer issues and provide effective resolutions.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Implement and maintain call centre technology and software to optimise operations.
  • Ensure compliance with company policies, industry regulations, and quality standards.
  • Conduct regular team meetings and performance reviews.
  • Recruit and train call centre staff

Requirements:

  • Minimum of 2+ years of experience in a call centre management role.
  • Proven track record of successfully managing outbound and inbound call centre teams.
  • Strong leadership and teambuilding skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in call centre software and technology.
  • Ability to analyse data and make informed decisions to drive performance.
  • Strong problemsolving skills and ability to handle highpressure situations.
  • Flexibility to work in a fastpaced and dynamic environment.
  • IT skills are essential for managing call centre systems and tools.
  • Own Laptop & Transport

Why Join Us:

Joining our team means being part of a supportive and innovative environment where your ideas are valued. You'll have the chance to work on exciting projects and grow both personally and professionally. If you're looking for a challenging yet rewarding opportunity, we want to hear from you.

How to Apply:

Job Types:
Full-time, Permanent

Pay:
R28 000,00 - R32 000,00 per month

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