Service Centre Manager

2 weeks ago

Cape Town, Western Cape, South Africa PG Group (PTY) Ltd Full time
PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa.

Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings.

A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products

Main job purpose


To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy.


Main Objective

  • Ensure the achievement of company budgets by generating revenue, generating sales through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth.
  • Establish a culture of trust, effective communication, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management and KPI tracking.
  • Manage excellent customer service by empowering all staff through training opportunities to ensure highest levels of Net Promoter Scores (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.
  • Enforce and effectrively manage compliance to standard business practises and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
  • Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

Critical job requirements

Qualification(s)

  • Grade 1
  • B Com Degree (Management)

Knowledge

  • Computer Literacy
  • SAP
  • Company policies and procedures
  • DPS
  • Business Acumen (1st)
  • For a

Large Fitment Centre:
Extensive knowledge of the full range of PG Glass products

Skills

  • Budgeting Skills
  • Customer relationship management
  • Problem Solving Skills
  • Interpersonal Skills

Experience
-
For a Medium Fitment Centre: Total of 5 years relevant experience
-
For a Large Fitment Centre: Total of 7 years relevant experience
-
For a Medium Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
-
For a Large Fitment Centre: 2 years of total functional experience must have been exposure to general management duties
-
For a Large Fitment Centre: 2 years of total functional experience must have been in a full management role within a Fitment Centre

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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