Centre Manager

2 weeks ago

Cape Town, Western Cape, South Africa The Globevest Group Full time

Salary:
Market related

Location:
Cape Town

Job type:
Permanent

Industry:
Serviced Office Space

Reference Number:
RDT.C.CM

COMPANY DESCRIPTION:


Our client is a premium, serviced office provider is looking for an experienced Centre Manager to join their office space based in Cape Town.


JOB DESCRIPTION:


A Centre Manager (CM) is responsible for the success of a Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.

This position would have 7 direct reports: 2 x Receptionists and 5 x Cleaners.

MAIN DUTIES & RESPONSIBILITIES:

  • Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solutionbased service
  • Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM bumps into this person
  • Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):
  • Reception area
  • Café / Canteen
  • Business lounge
  • Meeting rooms
  • Canteen seating area
  • Hot desk area
  • Gym
  • Toilets
  • Parking area
  • Garden (Where applicable)
  • Is responsible for client retention in the centre by
  • Meet with existing clients regarding possible expansions
  • Up sell existing clients that don't have certain products e

g:

  • Parking
  • Beverage fee
  • Making use of centre printer
  • Stationery orders through the centre team (with a 15% handling fee added)
  • IT Support
  • Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad come up with solutions where needed.
  • Become the point of contact for when clients need information and assistance, must have an indepth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner.
  • Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure entry of these issues onto weekly documents
  • Always has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service.
  • Responsible for the preparation of offices before new clients move in:
  • Setting up IT and Telephones
  • Setting up the office according to the clients specification
  • Ensure furniture is presentable and that there is nothing missing
  • Ensure the Snag list is completed before client moves in
  • Ensure welcome packs are ready for clients arrival
  • Ensure access tags, remote controls is all in order for client on arrival
  • On arrival give clients the procedure to purchase WIFI vouchers
  • Issue WIFI codes where needed
  • Issue phone codes where needed
  • Make sure the centre staff are aware of a new client move in especially canteen. Introduce the client to your team
  • Registering IT Logs with IT (Copy NOM in)
  • Ensure New Client Files are correct ensure that there is a file for every new client before they start and that all documentation as per the Sales Checklist is in the file. If not it is the CMs duty to get the information
- _

Purchase Orders:
_

  • Ensure that the correct procedure is followed for any purchases
  • Ensure Purchase orders are completed correctly for purchases
  • Present a purchase order payment list every Monday, before 3pm to the accounts department
- _Age debtors:_

  • Is responsible for the centers age debtors
  • Is responsible for the collection of the debtors
  • Will follow instructions from the finance department
- _Checking client payments are all up to date for rent roll on the 15th of a month: (Centre Specific) Canteen debts_

  • Canteen debts
  • Internet usage
  • Boardroom Bookings
  • Stationery orders
  • Printing/copying
  • Ensure vending machine is properly stocked with variety of goods and is working properly
- _Cleaning supplies:_

  • Purchasing of cleaning supplies
  • Weekly stock take of supplies (given by cleaners)
  • Spot check weekly that stock take vs actual does correspond
  • Control systems for supplies
- _Canteen:_

  • Purchase of stock Hot meals, dry store goods, fresh produce, Nespresso pods, General purchases like milk/bread etc. (Purchases must be CM approved)
  • Continually be on the lookout for new suppliers & deals
  • Stock take Cook/Barista to present to daily, must include all perishable stock and nonperishable stock
  • CM to do spot checks weekly stock take vs actual
  • CM to present to Accounts: (Copy SF)
  • Daily Cash Up
  • Daily sales
  • Stock Take Document
  • Responsible for Canteen Float Cash on hand
  • CM is responsible for the running of the canteen
  • Ensure the boardrooms are ready for client use if there are special requirements e

g:

  • Video/Telephone Conferencing (test prior to meeting)
  • Lunch requirements (arrange for order to be taken at tea break)
  • Beverage requirements
  • Flip chart, pens
  • Must ensure that everything is in order before the client uses the boardroom.
  • P

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