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Responsible Gaming Manager
1 week ago
Take the reins as the
Responsible Gaming Manager at a leading
iGaming company in
Johannesburg You will play a vital role in proactively and reactively monitoring customer activity, identifying problem gambling indicators, and implementing necessary measures to mitigate risks.
Their primary objective is to promote
responsible gambling practices, safeguard vulnerable customers, and uphold regulatory compliance within the dynamic landscape of the online gambling industry.
Does this
job sound like the perfect challenge for you? Together, you'll champion
responsible gaming and raise the bar for player protection in the thrilling world of
iGaming.
job responsibilities as the
Responsible Gaming Manager in Johannesburg will include:
- Independently determine potential addictive behaviour and take appropriate actions, such as account blocking and conducting further checks
- Conduct proactive and reactive analysis of transactional and customer records to identify and link unidentified transactions and accounts to known gambling addicted and underage accounts
- Investigate suspicious accounts, both internal and external, and maintain proper analysis, followup, and recordkeeping
- Monitor responsible gaming profiles and detect problem gamblers using backoffice tools
- Perform customer checks and request KYC documents to ensure compliance with regulatory requirements
- Suggest improvements to existing policies and procedures
- Stay up to date with
responsible gambling regulations, policies, procedures, and best practices - Specialise in detecting and preventing underage and gambling addicted activity
- Handle and resolve customer complaints related to
responsible gambling: - Provide professional assistance to customer queries escalated by the support department
- Proactively follow up on previously escalated cases and customer queries
- Undertake necessary administration work and recordkeeping
- Assist other teams (CS, R&F, Legal & Compliance) in
responsible gambling queries - Provide staff training on
responsible gambling practices
Responsible Gaming Manager job in
Johannesburg:
- Tertiary Experience (Bachelor Degree preferred)
- Previous experience in a similar role within the
iGaming industry or a related field - Familiarity with global online regulations and
responsible gambling practices (preferred MGA - Malta Gaming Authority)
- Must have MGA knowledge
- Must have experience in the gambling industry
- Experience in independently identifying potential addictive behaviour and taking appropriate actions
- Proven ability to conduct proactive and reactive analysis of customer records
- Familiarity with
responsible gambling indicators and best practices - Knowledge of regulatory requirements and compliance related to
responsible gambling
- Expertise in
responsible gambling and problem gambling analysis - Experience in customer interaction with problem gamblers
- Awareness of fraud prevention and antimoney laundering measures
- Motivated and achievementoriented mindset
- Availability for shift work, including weekends and public holidays
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