Sales Floor Team Leader

1 week ago


Bellville, Western Cape, South Africa Job Crystal Full time

The main role of the Sales Floor Team leader is to ensure teams are managed so that they meet SLA and deliverables without compromising quality.

A Sales Floor Team Leader is responsible for learning the business members' structures and processes within Sales Floor and member relations.

As a Team Leader you will ensure the ultimate success of your team by leading the team, engaging with internal customers, and liaising with other Team Leads and Management.


Team Leaders are expected to ensure employees have the end goal of helping the member with courtesy, passion and professionalism.

Team Leaders should also deal with all IR-related concerns, 1-on-1s and related people management within their teams, as well as complete daily/monthly reports.


DUTIES & RESPONSIBILITIES:

  • Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
  • Team player: Create a fun, positive and valuesdriven working environment and be a mentor to the team, whilst providing a work environment that engenders positive energy and good personal values
  • Customer Care Connoisseur: Putting members at the forefront of all interactions
  • Cultural ambassador: implement the company's values and culture in the execution of duties and through interactions with all
  • Leader of people: Workforce planning, leading and guiding

REQUIREMENTS:

  • Must be a team player and be able to communicate information between departments, teams and uplines.
  • Goal driven, service delivery and member satisfaction should be your passion
  • Excellent verbal and written communication, with English the main medium of communication and other South African/African languages an added advantage.
  • Must show commitment the position requires flexibility and afterhours availability when required (especially during peak periods)
  • Must be able to work well under pressure and achieve deadlines during high call volume periods
  • Must be computer literate
  • ERP system
  • The ability to perform public speaking by addressing the team on daytoday operations and training in meetings

QUALIFICATIONS:

  • Relevant computer skills / certifications
  • 25 years' experience in a Team leader / supervisory role leading multidisciplined teams.
  • Experience in a Sales / Contact Centre/ Data Processing environment.
  • Strong Leadership.
  • Ability to communicate clearly and effectively in all situations.
  • Ability to handle multiple tasks and projects with high attention to detail.
  • Excellent written and communication skills.
  • Computer literate MS Office, Word/Excel/Power Point.
  • Performance review feedback and mentorship.

Ability to Commute:

  • Bellville, Western Cape (required)

Ability to Relocate:

  • Bellville,

Western Cape:
Relocate before starting work (required)
  • Team Leader

    1 week ago


    Bellville, Western Cape, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs - Team leader vacancy at one of our clients in the processing departmentMatric Essential2-5 years experience in processing Data for the Accounting or Sales channelTeam Lead exp essentialBeing able to start immediate will secure

  • Team Leader

    1 week ago


    Bellville, Western Cape, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Sales Team Leader

    1 week ago


    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Responsibilities Set goals with team members. Motivation and coaching. Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters. Vesting and training of new Consultants in the contact centre. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaignrelated...

  • Floor Assistant

    1 week ago


    Bellville, Western Cape, South Africa M-Kem Medicine City Full time

    We are looking for a very strong, sales driven individual to work as a Floor Assistant After Hour shift (4pm 10h30pm) at M-Kem Pharmacy.Duties include but not limited to:Providing advice to clients on products Packing and merchandising- reaching sales targets- general floor cleanliness- customer queriesMin RequirementsMatric (not negotiable) Retail Pharmacy...

  • Sales Floor Manager

    1 week ago


    Bellville, Western Cape, South Africa US Capital Full time

    Looking for a Floor Manager in a Call Centre.Must be energetic and have good leadership skills.Good telephonic communication skills.Have a Sales/Target driven attitude and always be closing.Work as an individual and team player.Have resilience to keep team members motivated.Must be punctual and willing to go the extra mileSalary: From R10 000,00 per...

  • Team Leader

    1 week ago


    Bellville, Western Cape, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs - Online warehouse entity requires the services of a Picking Team leader to lead a team in terms of all aspects of picking (Quality / error-less / quantities / SLA etc)Relevant computer skills2 years' experience in a Team leader / supervisory roleExperience in a Warehouse / Manufacturing / online environment.Ability to communicate clearly and...


  • Bellville, Western Cape, South Africa M-Kem Medicine City Full time

    We are looking for a strong individual to work as a Floor Assistant at M-Kem Pharmacy.Duties include but not limited to:Providing advice to clients on products Packing and merchandising- reaching sales targets- general floor cleanliness- customer queriesMin RequirementsMatric (not negotiable) Retail Pharmacy experience- team player- willingness to work on...

  • Sales Team Leader

    1 week ago


    Bellville, Western Cape, South Africa Sanlam Full time

    What will you do? Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. Mentors and coaches the team and gives constant real time support in terms...

  • Sales Team Leader

    1 week ago


    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, BellvilleResponsibilities Set goals with team members. Motivation and coaching. Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters. Vesting and training of new Consultants in the contact centre. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project...


  • Bellville, Western Cape, South Africa Santam Full time

    About the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is...


  • Bellville, Western Cape, South Africa Twizza Full time

    The objective of this role:The purpose of the Production Team Leader is to ensure accurate reporting on machines. Secondary responsibilities for all processes on the shift; meeting operating requirements; managing waste streams, and Level 1 team management.Deliverables in this Role:People Management Weekly engagement with team members:Personal issues (daily)...


  • Bellville, Western Cape, South Africa TUG Full time

    The OPPORTUNITY:Starting as a trainee, this has the potential to quickly become a hand's on leadership role, where you will be actively coaching and developing a sales team on a daily basis, ensuring the delivery of clear, achievable sales objectives, maintaining agreed operational standards and ensuring a fun, positive and professional culture is maintained...


  • Bellville, Western Cape, South Africa Skills Academy Full time

    At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education. We are looking for a Quality Assurance Team Leader who is a driven and ambitious individual who is not scared of growth and opportunity in a fast growing company.We are a values based company, and we are looking for someone who lives by our...


  • Bellville, Western Cape, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs Sales Call Centre requires the services of an experienced Team Lead to manage a small team of Sales AgentsMatric essentialTeam lead exp of at least 18 months essentialExperience in a Call Centre with Sales activity not negotiable (Inbound and outbound)Training, QA, motivation and developing staff will be a main focusJob Types: Full-time, Permanent


  • Bellville, Western Cape, South Africa Metropolitan Life Full time

    Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 125year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan provides financial wellness...


  • Bellville, Western Cape, South Africa FLOORING SOLUTIONS BELVILLE Full time

    Senior Sales RepresntativeA busy and well-established Flooring wholesale and retail company (FLOORING SOLUTIONS) requires a self-motivated dynamic SENIOR SALES REPRESENTATIVE to complement their branch in Bellville.MINIMUM QUALIFICATIONS REQUIRED: Grade 12 and a minimum of 3 years' management or sales experience in retail environment, Hardware and Flooring...


  • Bellville, Western Cape, South Africa CX-International Full time

    Role Profile and Person SpecificationPrimary Objectives/ Purpose of the Role:Our goal is to provide Gold Plated Service and deliver the most effective customer service experience. The individual will lead a team of highly driven, self-motivated, and focused Advisors by driving KPIs, efficiencies, high client-centric engagement, and performance.Key...


  • Bellville, Western Cape, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: Manage team to deliver and support sales targets and service standards in the branch while adhering to Sales and Service processes and procedures to ensure compliance...


  • Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Team Leader

    1 week ago


    Bellville, Western Cape, South Africa SGRP Meridian Group Full time

    MINIMUM SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED Grade 1 Valid Driver's License Must have own vehicle At least 3 years' experience in FMCG environment as a senior Merchandiser or In Car Merchandiser At least 1 years' experience with payroll and HR At least oneyear experience in a management or supervisory roleSUMMARY OF POSITION / DUTIES Plan daytoday...