Quality Assurance Team Leader
7 days ago
We are looking for a
Quality Assurance Team Leader who is a driven and ambitious individual who is not scared of growth and opportunity in a fast growing company.
someone who lives by our values:
- Respect
- Integrity & Honesty
- Growth
- Care & Commitment
- Fairness & Consideration
- Service & Generosity
The QA Team Leader will not only
assist with establishing this department from scratch, but will also
build out and manage the team as we grow.
Key responsibilities:
- Assist with developing quality standards and performance measurement
- Establish and implement monitoring measurements for each service department
- Assist with performing quality checks and inspections (this includes, but not limited to, call listening and monitoring, QA scoring and reviews, QA coaching sessions)
- Identify areas for improvement and nonconformances and report on these areas
- Assist with building up reports and checks and refine some processes that are in place
- Analyze and evaluate data and prepare reports based on the information provided
Qualifications and Experience:
- Matric/Equivalent (essential)
- Diploma/Degree in Quality Management or Business Information Systems (beneficial)
- Previous experience in a similar field (beneficial)
- Is organized, efficient and has attention to detail
- Has the ability to be impartial and make decisions based on the data drawn
- Has a high level of Emotional Intelligence
- Must be proficient in Excel and Google drive/workspace
- Is able to analyze data, draw conclusions from the data and then create a report on the data
- Is able to act with confidentiality
- Is able to manage their time and prioritize tasks
- Has exceptional written and oral communication skills
- Is able to work within the company values
- Has the ability to manage a team effectively
- Own transport will be an added advantage
Salary:
R R10 000 dependent on experience and qualifications
Closing date: 28 February 2023
Job Types:
Full-time, Permanent
Salary:
R8, R10,000.00 per month
Ability to commute/relocate:
- Bellville,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/02/28
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