Quality Assurance Team Leader

7 days ago


Bellville, Western Cape, South Africa Skills Academy Full time
At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education.

We are looking for a
Quality Assurance Team Leader who is a driven and ambitious individual who is not scared of growth and opportunity in a fast growing company.

We are a values based company, and we are looking for
someone who lives by our values:

  • Respect
  • Integrity & Honesty
  • Growth
  • Care & Commitment
  • Fairness & Consideration
  • Service & Generosity


The QA Team Leader will not only
assist with establishing this department from scratch, but will also
build out and manage the team as we grow.


Key responsibilities:

  • Assist with developing quality standards and performance measurement
  • Establish and implement monitoring measurements for each service department
  • Assist with performing quality checks and inspections (this includes, but not limited to, call listening and monitoring, QA scoring and reviews, QA coaching sessions)
  • Identify areas for improvement and nonconformances and report on these areas
  • Assist with building up reports and checks and refine some processes that are in place
  • Analyze and evaluate data and prepare reports based on the information provided

Qualifications and Experience:

  • Matric/Equivalent (essential)
  • Diploma/Degree in Quality Management or Business Information Systems (beneficial)
years management experience (beneficial)

  • Previous experience in a similar field (beneficial)
  • Is organized, efficient and has attention to detail
  • Has the ability to be impartial and make decisions based on the data drawn
  • Has a high level of Emotional Intelligence
  • Must be proficient in Excel and Google drive/workspace
  • Is able to analyze data, draw conclusions from the data and then create a report on the data
  • Is able to act with confidentiality
  • Is able to manage their time and prioritize tasks
  • Has exceptional written and oral communication skills
  • Is able to work within the company values
  • Has the ability to manage a team effectively
  • Own transport will be an added advantage

Salary:
R R10 000 dependent on experience and qualifications

Closing date: 28 February 2023

Job Types:
Full-time, Permanent

Salary:
R8, R10,000.00 per month

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/02/28

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