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People Partner

4 months ago

Durban, KwaZulu-Natal, South Africa Huntswood Full time

Role Purpose:


The People Partner will be responsible for providing HR support to our contact centre operations, including employee relations, performance management, and talent development.

This person will play a critical role in supporting our team members, promoting a positive work culture, and ensuring that our people have the tools and resources they need to succeed.


Role Description

External Relationship Management

  • Development and hands on management of Client / Huntswood relationships ensuring Client expectations are continuously exceeded.

Internal Relationship Management

  • Fostering of ongoing and productive communication across all Huntswood business units
  • Partnering with Client and Operational Leads, to ensure alignment in terms of Client expectation and HR support.

Governance

  • Continuous review of policy, processes, and efficiencies within the People space.
  • Ensuring all internal policies with regards to Human Resources are in line with risk and statutory compliance

People Management

  • Management of People Support Specialists within the People Team

Continuous Improvement

  • Creating policies and procedures that serves as a foundation for the People Team
  • Create opportunities for upskilling and growth within the People Team
  • Research and insights on Global trends in Human Resources

Responsibilities

  • Act as a trusted advisor to our contact centre operations, providing HR support and guidance to managers and team members.
  • Manage employee relations issues, including conflict resolution, performance management, and disciplinary actions.
  • Partner with the recruitment in ensuring risk and compliance in the recruitment phase.
  • Prepares Offer letters and employment contracts for new employees.
  • Supports with Onboarding for all new employees in the business.
  • Manages and processes all HR functions for an employee that is related to starters, leavers, movers, and terminations.
  • Ensure compliance with labour laws and company policies and procedures.
  • Maintain accurate HR records and prepare reports as needed.
  • Support diversity, equity, and inclusion initiatives and help create a positive and inclusive workplace culture.
  • Initiates employee engagement activities in the business.
  • ADHOC People projects

Requirements:

***- Bachelor's degree in human resources, or related field

  • 3+ years of experience in HR, preferably in a contact centre or BPO environment
  • Strong understanding of labour laws and regulations in South Africa
  • Excellent communication and interpersonal skills
  • Ability to handle confidential information with discretion and professionalism.
  • Strong problemsolving and analytical skills
  • Demonstrated ability to work independently and as part of a team.
  • Proficient in Microsoft Office and HR information systems