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Company Support Executive

4 months ago

Cape Town, Western Cape, South Africa RJPersonnel Full time
2years

  • Keeping in regular contact with clients and proactively managing their expectations
  • Assist with onboarding new clients; building rapport and extracting information, liaising with the sales team to fully understand client expectations of service
  • Sending task reports and status updates in a timely manner, to ensure clients are getting the utmost out of their package
  • Ensure all information extracted from the client is accurately documented, distributed in a timely manner, reporting any issues to the Team Leader or COE Manager
  • Assisting with various administrative tasks:
  • Inbox and diary management for a number of clients
  • PA support (travel bookings, event coordination)
  • Document production, data entry and financial administration
  • Social media, copywriting, and marketing strategy support
  • Ad hoc work including formatting of documents, data entry and proof reading
  • Ensure to communicate any client requests to the COE Team in a timely manner
  • Assist the Team Leader to create and implement processes and policies that will support COE to be more efficient and reach its full potential
  • Assist with the onboarding journey for all new recruits, ensuring the experience is positive and supportive
  • Assist in creating reports, to be communicated to the COE manager
  • Manage and meet individual and team KPIs according to the business objectives

Qualifications and Experience:

  • Excellent communication skills, both on the phone and in written English
  • An exceptional telephone manner; confidence in speaking to a variety of people from all backgrounds
  • A super memory and information retention mechanism
  • Great social skills with a sense of humour; enjoys building rapport with people
  • Excellent organisational skills; attention to detail and pride in accuracy
  • An enthusiastic, 'cando attitude'; no job is too large, or small
  • The ability to problemsolve in order to prioritise tasks and delegate
  • Enjoy a fastpaced environment and work well under pressure
  • Experience in diary management and or travel management / PA support
  • Experience with MS Office (Particularly Outlook, Word and Excel)
  • Experience in using a CRM system / Booking system
  • Experience in an account management environment