Restaurant Reservationist

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time

Restaurant Reservationist - Concept Eatery - V&A Cape Town


We are seeking a dedicated and detail-oriented Restaurant Reservationist to join our team for a fine new concept eatery at V&A.

Key responsibilities;
Reservation Management

  • Maintain an organized reservation system and accurately record guest information and special requests.
  • Provide friendly and professional assistance to guests, addressing inquiries, and offering recommendations regarding menu options, seating arrangements, and special events
  • Efficiently manage table assignments and optimize seating capacity to accommodate guest preferences while maximizing restaurant revenue.
Communication

  • Liaise with other departments, including kitchen staff and servers, to coordinate reservations and ensure smooth service flow.
  • Handle guest concerns and complaints promptly and effectively, striving to exceed guest expectations and uphold the restaurant's reputation for excellence.
  • Identify opportunities to promote restaurant offerings, such as special menus, events, and loyalty programs, to enhance guest experiences and drive revenue
  • Assist with administrative tasks, including maintaining reservation records, generating reports, and updating reservation software as needed.
You need

  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in reservation software and basic computer skills
-
knowledge of dineplan, zomato, eat out etc platforms

  • Ability to work efficiently in a fastpaced environment and remain calm under pressure.

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