Reservationist (Groups & Conferencing) - Protea

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23199767

**Job Category** Reservations

**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

**CRITICAL TASKS**

Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.

Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Reservation Services
- Verify all reservation information with callers to ensure accuracy.
- Accommodate and document special requests in an accurate and efficient manner.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Identify guest reservation needs by asking open-ended questions to obtain all necessary informati

  • Reservationist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 2/3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...

  • Reservationist

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...

  • Central Reservationist

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Central Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...

  • Central Reservationist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Central Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced...

  • Central Reservationist

    3 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Hospitality and Outdoor - New Vacancy - Central ReservationistLuxury Hotel - Cape TownRequirements: Minimum 3 years reservationist experience within the Hotel/Lodge industry. Experience in managing reservations for a group of properties preferable. Excellent communication and interpersonal skills. Ability to handle a fastpaced work environment while...

  • Group Reservationist

    4 days ago

    Cape Town, South Africa Bright Search Recruitment (Pty) Ltd Full time

    Key Responsibilities:Managing group reservations from initial inquiry to booking confirmation.Coordinating with clients, travel agencies, and event planners to understand group needs.Providing accurate information on accommodation options, facilities, and services.Ensuring all reservations are accurately recorded in the booking system.Optimizing room...

  • Group and Events Reservationist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Group & Events Reservationist Wanted for Luxury Hotel in Cape Town! Are you an experienced reservationist with a passion for creating memorable experiences for guests? We are looking for a dynamic and detail-oriented Group & Events Reservationist to join our team at a top-rated hotel in Cape Town. **Responsibilities**: - Respond to group and event...

  • Group Reservationist

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Group Reservationist** **Luxury Hospitality Group - Cape Town** **Requirements**: - Hospitality or Reservations Qualifications beneficial - Minimum of 3 years’ Hospitality dedicated group reservations experience (FIT’s and Group Itineraries) in a similar position at a 4/5-Star group(Essential) - Proficient in...

  • Group Reservationist

    3 weeks ago

    Cape Town, South Africa Karen Tupper Recruitment Full time

    A four star property based in Cape Town is seeking an experienced Group Reservationist for the hotel's reservations team. Responsibilities include: - Planning daily work schedules. - Handling booking inquiries within 12 - 24 hours. - Processing member-specific tasks (rooming lists, handovers, daily banking). - Aiding in achieving monthly revenue targets...

  • Reservationist

    3 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 10-May-2023 Location: Cape TownTrendy ApartHotel style accommodation seeks a Reservationist to join their Central Reservations team.You will be based in the City Centre of Cape Town & work Monday - Friday 8am - 5pm & alternate Saturdays 8am-12pmAt least - 2 years experience as a Hotel reservationist - group or individuals is a pre-requisite IT...

  • Reservationist

    3 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Trendy ApartHotel style accommodation seeks a Reservationist to join their Central Reservations team.You will be based in the City Centre of Cape Town & work Monday - Friday 8am - 5pm & alternate Saturdays 8am-12pmAt least - 2 years experience as a Hotel reservationist - group or individuals is a pre-requisite IT literacy, with experience of packages such as...

  • Reservationist (Late Shift) - Luxury Hotel Group

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist, **late shift only (2pm - 10pm)**, to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and...

  • Reservationist - Luxury Hotel Group - Cape Town

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and process reservations through the...

  • Group Reservationist

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    **Hospitality and Outdoor New Vacancy Group Reservationist****Luxury Hospitality Group Cape Town**Requirements: Hospitality or Reservations Qualifications beneficial Minimum of 3 years' Hospitality dedicated group reservations experience (FIT's and Group Itineraries) in a similar position at a 4/5Star group(Essential) Proficient in reservations systems (BOH...

  • Hospitalit Group Reservationist

    3 weeks ago

    Cape Town, South Africa The Right Company Full time

    **GROUP RESERVATIONIST - CAPE TOWN - R19000PM CTC** Currently recruiting for a GROUP RESERVATIONIST for a Hotel Group based in Cape Town who will be responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to...

  • Group Reservationist

    3 weeks ago

    Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    A four star property based in Cape Town is seeking an experienced Group Reservationist for the hotel's reservations team.Responsibilities include: Planning daily work schedules. Handling booking inquiries within hours. Processing memberspecific tasks (rooming lists, handovers, daily banking). Aiding in achieving monthly revenue targets aligned with the...

  • Reservationist - Luxury Hotel Group - Cape Town

    3 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests.Key Responsibilities: Manage and process reservations through the Opera...

  • Reservationist - Luxury Hotel Group

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment are now seeking a strong, dedicated **RESERVATIONIST** to work in the reservations department of a luxury hotel group. The position is based at the Lodges Head Office in Cape Town. **Responsibilities**: - Performing all reservation activities - Ensure a level of professionalism maintained at all times - Knowledgeable of the entire...

  • Group Reservationist Agent

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    ***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target for a group in Cape Town, Western Cape. Please note this is not a live in position. Own vehicle required. **DUTIES AND RESPONSIBILITIES**: - Having...

  • Reservationist

    4 weeks ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Candidate requirements;Must have previous reservationist experience within the luxury safari lodge industry Working experience in managing reservations for a group of properties is preferable Must possess a keen understanding of the unique offerings of each lodge within the group Will need to be well-versed in the amenities, activities, and personalized...