Spa/restaurant Receptionist

7 months ago


Cape Town, South Africa Morpheus Recruitment Full time

**RESPONSIBILITIES**:
**SPA**:

- Greeting, guiding, interacting and accompany guests;
- Reception duties - telephone calls, service to walk-ins, answering questions, providing information;
- Scheduling of appointments and process payments;
- Promote services, discounts and products;
- Manage guest feedback;
- Keeping guest records & other administrative duties;
- Processing and packaging online sales.

**INDOCHINE RESTAURANT**:

- Handle & confirm all reservations & events enquiries;
- Manage quotes, invoices and payments;
- Coordinate with the Front Office team with regards to guest needs;
- Coordinate with Events Coordinators on event enquiries and scheduled events for Indochine;
- Pre-arrival confirmations/cancellations with guests, Head Chef and Manager;
- Handle deposit payments.

**Reporting Lines**:

- Reports to both Spa HOD & Indochine HOD

**Requirements**:

- Grade 12
- Preferably 2-3 years’ experience in reservations/admin & spa receptionist
- Excellent phone etiquette & English communication skills.
- Ability to work independently and under pressure
- Ability to use MS office package to process and store information
- Advantageous: Relevant diploma in aesthetics, experience with Shedul Spa reservations system and Dineplan, knowledge of beauty products
- Excellent multitasking, organisational skills
- Ability to maintain a professional working relationship with all departments
- Comfortable in dealing with very distinguished clientele
- Personal and professional fortitude
- Well-presented and pristine appearance

Application Question(s):

- What is your expected salary?


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