Spa Receptionist
5 months ago
**SPA**:
- Greeting, guiding, interacting and accompany guests
- Reception duties - telephone calls, service to walk-ins, answering questions, providing information
- Scheduling of appointments and process payments
- Promote services, discounts and products
- Manage guest feedback
- Keeping guest records & other administrative duties
- Processing and packaging online sales
**RESTAURANT**:
- Handle & confirm all reservations & events enquiries
- Manage quotes, invoices and payments
- Coordinate with the Front Office team with regards to guest needs
- Coordinate with Events Coordinators on event enquiries and scheduled events
- Pre-arrival confirmations/cancellations with guests, Head Chef and Manager
- Handle deposit payments.
**Requirements**:
- Grade 12
- Preferably 2-3 years’ experience in reservations/admin & spa receptionist
- Excellent phone etiquette & English communication skills.
- Ability to work independently and under pressure
- Ability to use MS office package to process and store information
- Advantageous: Relevant diploma in aesthetics, experience with Shedul Spa reservations system and Dineplan, knowledge of beauty products
- Available immediately for a fixed term.
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