Service Center

2 weeks ago

Johannesburg, Gauteng, South Africa SIM2Serve (PTY) LTD Full time

_travSIM GmbH, headquartered in Brandenburg, is a leading company founded in 2014 to provide top-notch communication solutions for popular travel destinations worldwide.

Our goal is to offer travelers a seamless and cost-effective way to stay connected no matter where they are._

  • Join a diversified team of 80 people spread across 4 continents who share our collective values of placing the needs of our customers first._

Responsibilities list:

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions.
  • Adhere to procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Transferring and maintaining data from other formats into computer files or database systems.
  • Typing in data provided directly from customers.
  • Creating spreadsheets with large numbers of figures without mistakes.
  • Taking existing data from a separate document and inputting it into Excel.
  • Using and keeping track of formulas on the existing sheets.
  • Advanced MS Excel skills (Formatting cells, finding and replacing data, sorting data).
  • Creating data driven charts and other visual presentations, for presentations to Management.
  • Ability to use simple functions such as SUM, COUNT, AVERAGE, SUMIF, COUNTIF.
  • Verify data by comparing it to source documents.
  • Defining, implementing and maintaining data archiving procedures and storage protocols.
  • Retrieve data from the database or electronic files as requested.
  • Perform regular backups to ensure data preservation.
  • Sort and organize paperwork after entering data to ensure it is not lost.

Requirements and skills:

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong numeracy skills.
  • Computer Literate.
  • Track record of overachieving on assigned quotas.
  • Excellent phone etiquette and contact handling skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proven experience as data entry clerk.
  • Fast typing skills.
  • Advance knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc).
  • Working knowledge of office equipment and computer hardware and peripheral devices.
  • Basic understanding of databases (Creation and Maintenance).
  • Good command of English both oral and written and customer service skills.
  • Great attention to detail.

Core Requirements:

  • Matric Certificate
  • Minimum 3 years work experience

Salary:
From R12,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

Experience:

  • Customer service: 3 years (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (preferred)

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