Data Center Technician

1 week ago


Johannesburg, Gauteng, South Africa Dimension Data Full time

Requirements:

  • The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre White Space, ensuring a 24/7 service offering within Internet Solutions Data Centers.

The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

Their primary objective is to ensure zero missed service level agreement conditions.

The DC Technician (L1) focuses on first line support for standard and low complexity incidents and maintains the data center environmental and monitoring equipment.


Data Centre Support and monitoring of infrastructure:

  • Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure
  • Set up all Data center configurations including the planning, sourcing and installing of all cabling
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Install and configure software, if relevant, according to client requirements
  • Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.
  • Daily walk through checks of facilities environment
  • Understanding of DC Suite eg. IQ Suite and Struxureware

Problem and Error Identification:

  • Proactively identify problems and errors
  • Log all such incidents timeously with the required level of detail
  • Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • Resolution of incidents and requests:
  • Investigate first line support assigned calls and identify the root cause of incidents and problems
  • Ensure efficient and comprehensive resolution of incidents and requests
  • Carry out repairs by coordinating product requests and liaising with other team members
  • Report and escalate issues to 3rd party vendors if necessary
  • Take full ownership for managing the incident to resolution within the service level requirements
  • Escalate requests and exceptions to the 2nd line support team
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures
  • Compile breach and other reports that are necessary for the correct operation of processes
  • Identify failures and shortcomings in the current processes and escalate with recommendations

Facilitation, on behalf of II Cloud BU:

  • All Work in Progress and completion thereof in the DC Installs queues
  • All Decomms and closure thereof in the DC Installs queues

Qualifications

  • Technical certification CDCP
  • Matric
  • 3 years' experience as a Data Centre Engineer
  • CCNA/A+/N+; MCSE or other relevant certification advantageous


  • Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    Join our client's dynamic team as we seek a skilled Data Center Technician to support server infrastructure and data center operations. If you possess strong technical acumen, excellent communication skills, and a passion for driving results, we want you on our team. As a mentor and leader, you'll contribute to the knowledge base while tackling exciting...


  • Johannesburg, Gauteng, South Africa Tek Infotree Sdn Bhd Full time

    Position: Lead Data Center TechnicianLocation: Johannesburg, South AfricaSalary budget per month: 47,500 South Africa RandRemarks: Has Data Centre experience 5 years and aboveEmployment type: Long term contract 12 months (renewal basis)About the Company:The company believe in the power of people, and we've built our business around the value of our team...


  • Johannesburg, Gauteng, South Africa Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...


  • Johannesburg, Gauteng, South Africa Microsoft Full time

    As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data...


  • Johannesburg, Gauteng, South Africa Variscale Services & Engineering, Inc. Full time

    Data Center S4 Area Lead (Johannesburg) page is loaded Data Center S4 Area Lead (Johannesburg) Apply locations ZAF-Gauteng-Johannesburg-DC# JNB20 time type Full time posted on Posted 7 Days Ago job requisition id R At VSEI/ZT Systems we believe in the power of people, and we've built our business around the value of our team members. VSEI/ZT delivers...


  • Johannesburg, Gauteng, South Africa Huawei Africa Ltd Full time

    Primary Responsibilities:Collaborate with project teams to engage clients and consultant teams effectively.Support projects during the tender process as a solution engineer or part of the solutions team.Cultivate local resources to bolster the DC facility business.Advocate and present Huawei DC solutions while managing client relationships.Integrate design...


  • Johannesburg, Gauteng, South Africa Huawei Africa Ltd Full time

    Responsibilities:Collaborate with project teams to engage clients and consultant teams effectively.Support projects during the tender process and as part of the solutions team.Develop local resources to strengthen the DC facility business.Promote and present Huawei DC solutions while managing client relationships.Compile bid High-Level Designs (HLD) for...


  • Johannesburg, Gauteng, South Africa Microsoft Full time

    Overview As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents....


  • Johannesburg, Gauteng, South Africa Alfa Laval Mid Europe Gmbh Full time

    Senior service center technician page is loaded Senior service center technician Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id JR About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries...


  • Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Key purpose:In this role, you will focus on selling dimension data's breadth of data centre services, including consulting, architecture, and support services.Working closely with our team of data centre solution architects, you will help clients map out a detailed data centre journey and ensure that the company is best positioned to take them on that...


  • Johannesburg, Gauteng, South Africa Variscale Services & Engineering Full time

    At VSEI/ZT Systems we believe in the power of people, and we've built our business around the value of our team members. VSEI/ZT delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide,...


  • Johannesburg, Gauteng, South Africa Microsoft Full time

    As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding...


  • Johannesburg, Gauteng, South Africa NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...


  • Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Johannesburg, Gauteng, South Africa Huawei Africa Ltd Full time

    Responsibilities:Collaborate with project teams to engage clients and consultant teams effectively.Support projects during the tender process as a solution engineer or part of the solutions team.Develop local resources to bolster the DC facility business.Promote and present Huawei DC solutions while managing client relationships.Integrate design requirements...


  • Johannesburg, Gauteng, South Africa Dimension Data Full time

    Solution Architect - Data Centre InfrastructureQualifications: Relevant Degree (BSC Electrical or BSC Mechanical or N-Dip/BTech Electrical). Medium Voltage Certification. Switching Certification.- Beneficial certification:- CDCDP or up to CDCDE, ATD and CDFOM:- OEM Certifications (APC, Emerson, etc. Certified Data Centre Design Engineer and relevant product...

  • Call Center

    1 week ago


    Johannesburg, Gauteng, South Africa Lynx Professional Services Full time

    Job Overview: We are seeking a dedicated and customer-focused After-Hours Dental Call Center Representative to join our team. As an After-Hours Dental Call Center Representative, you will be responsible for handling incoming calls and booking appointments for our dental clinic outside of regular business hours. Your primary goal will be to provide...

  • IT Technician

    1 week ago


    Johannesburg, Gauteng, South Africa National Renal Care Full time

    National Renal Care has grown and evolved into the leading total kidney disease management organisation that provides person-centered health and care, which is digitally enabled, and data driven. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of an IT Technician.ROLE SUMMARYNATIONAL...

  • Call Center Agent

    1 week ago


    Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa.Responsibilities of this Post:Provide product and service information to customers.Document all call information according to standard operating procedures.Research, identify, and resolve customer complaints using business tools and available customer data.Address and resolve...


  • Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.Supporting call centre agents through...