Call Center Quality Assurance Analyst

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

About UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

Call center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure.QualificationMatric / Equivalent Receiving incoming telephone calls from customers and/or delivers scripted or nonscripted messages to customers via telephone during designated hours at all levels with stakeholders...

Experience and skills required: 23 years experience in a similar role Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be selfmotivator and selfstarter Focus on quality and customer service Exceptional listening and analytical skills Solid time...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure...

Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

Job Overview: We are seeking a dedicated and customer-focused After-Hours Dental Call Center Representative to join our team. As an After-Hours Dental Call Center Representative, you will be responsible for handling incoming calls and booking appointments for our dental clinic outside of regular business hours. Your primary goal will be to provide...

We are looking for a qualified Quality Assurance Analyst that will be responsible for ensuring the quality and reliability of software products or services. Attention to Detail Analytical Great communication Skills Organizational and Time Management Teamwork and CollaborationTasks and Duties: Designing, developing and documenting comprehensive testing plans....

Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

Are you an experienced Call Center Manager seeking a new and exciting challenge? We have an exceptional opportunity for you to be a key player in a dynamic and innovative environment.Key Responsibilities: Lead and manage a highperforming call center team. Develop and implement effective strategies to enhance customer service operations. Drive continuous...

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure...

Job Advert Summary:Your role.Your teamAbout the roleAs Quality Assurance Analyst, you will have primary responsibility on end-to-end quality assurance to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to analyse and to capture requirements to improve and to enhance the IT products under your team's...

Quality Assurance Analyst Software TesterTo work remotelyPERMANENT ROLEMatric certificate3-5+ years' experience as an IT Software Tester in either the Individual Life Insurance Industry Quality Assurance Testing experience - essentialMust have experience gained Design test plans, scenarios, scripts, and /or procedures. Ability to perform well under...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.Supporting call centre agents through...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play animportant role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. Theassociate will ensure...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

Currently we are searching for a Call Center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Develop objectives for the call center's day-to-day activities.Evaluate performance with key metrics (accuracy, call-waiting time etc.).Monitor and improve ordering, telephone handling and other procedures.Conduct effective resource planning...