Workforce Manager Bpo

Our client in the BPO sector is urgently looking for Workforce Manager: RequirementsCandidate must possess at least a Bachelor's/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure...

URGENT:Workforce ManagerOur client in the BPO Call Centre is currently looking for a Workforce Manager to join their team.Requirements: 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and realtime time management a must Strong organizational skills to ensure...

We are seeking a highly organized and detail-oriented Workforce Manager toefficiency, ensuring adequate staffing levels, and maintaining operational excellence through.effective scheduling and real-time monitoring.Responsibilities Assist in recruiting, hiring, training, and managing workforce analysts across all sites andmanage the team for optimal...

Are you ready to embark on an exciting career in the outsourcing industry? iContact BPO is currently seeking dynamic and enthusiastic individuals to join our Outbound Retrieval Campaign, a USA-based initiative. As a outbound Representative, you will play a crucial role in ensuring smooth communication and data retrieval from medical facilities.Key...

amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future.Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce ChampionWHAT WILL YOU BE DOING? Build schedules aligned to client...

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the CBD of Cape Town through the appointment of a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business implemented.Minimum Requirements:...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry.In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

We are hiring an Operation Manager for our BPO Team!Do you have what it takes to lead a dynamic team and drive operational excellence? If you are passionate about managing operations, client relationships, and optimizing processes, this might be the perfect role for you!Job Responsibilities:Manage and oversee the overall operation of the BPO teamInitiate...

Job Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

Job Title: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical)Start Date: FlexibleLocation: Cape TownJob Type: Full Time | On-siteSalary: Base + BenefitsRequirements: Bachelor's Degree or Certificate of Higher Education At least 5 years of previous experience in BPO centres management Customer Service oriented, Solution oriented Full...

This position falls under the scope of a Project Manager, but with slight differences with regards to dealing with the customers directly.REPORTING TO:General Manager in Cape TownDIRECT REPORTS:Global BPO responsible in EuropePURPOSE OF THE JOB:The main purpose of this position is to oversee all functions and controls for existing and new BPO businesses...

Workforce Management Specialist - SC & Logistics A leading retail company is looking for a Workforce Management Specialist to be based in Cape Town. To configure, manage, develop and maintain our Workforce Management tools through integration and collaboration with Head Office and Logistics stakeholders. Integrate with business representatives to understand...

Purpose of the Roles:As a Senior HRC, you will provide advice the HRM officers and Consultants with the best practices to maximize employee efficiencies. You will champion a diverse workforce throughout the employee life cycle. You will foster a culture of continuous improvement through performance management.Responsibilities: Conduct departmental training...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

Purpose of the Job:To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels.Who You Are: You are innovative and solution driven. You have excellent communication and interpersonal skills with exceptional...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver...

As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams.A leading retail company is looking for a Workforce Management Specialist to be based in Cape...

iContact Bpo is looking for passionate Customer Support Associates to join the family. Be a part of a dynamic team that is driving innovation.Hours of Work: Aligned to Usa & Canada Operational RequirementsJob Functions: Provide assistance to Canada/Usa clients by locating/tracing their orders Provide exceptional customer service and promote the campigns...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that...

Job DescriptionThe ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity PlanningExcellent communication skill in oral...