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Responsible Gambling Specialist
2 weeks ago
Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.
We hire experienced top talented people which enables us to offer exceptional business services while enjoying a "work hard play hard" engaged environment.
Purpose of the Role:
The incumbent will be the point of contact for all Responsible Gambling queries, particularly as it relates to the UK, ROW and Ontario Markets; and ensure that all compliance and operational objectives in this regard, are met whilst on shift.
Key Responsibilities:
- Manage workflow, resources and ensure that queries are dealt with within the guidelines of
- Handle all Responsible Gambling chats for the various markets and take the appropriate
- Review and address Survey Responses timeously
- Assist Language Support and Senior Support Hosts with any Responsible Gambling queries
- Provide guidance to Team Leads and Hosts in relation to Responsible Gambling queries
- Manage Slack and provide assistance relating to responsible gambling queries to Licencees as
- Escalate refund requests/ complaints, as they relate to Responsible Gambling, to the
- Complaints Team and extended Global Teams
- Inform the Responsible Gambling Specialist Team Lead of any Responsible Gambling trends/
- Peer to peer assessments
- Adhoc duties
- Sound knowledge of the Responsible Gambling Policy, as it relates to the various markets, as
- are imperative
- Excellent attendance and disciplinary record
- Must be selfmotivated and proactive
- Impeccable problemsolving skills and the
- Ability to work independently and think outside the box
_ Moonspin is committed to transformation and redressing of past inequalities. Our employment __equity goals will be taken into account in our selection process_
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