Sportsbook Floor Manager

2 weeks ago


Century City, Western Cape, South Africa White Hat Gaming Full time

Purpose of Role:


Join our team as a Sportsbook Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook.

With your strong leadership skills and in-depth knowledge of sports betting operations, you will oversee key operational functions, drive process improvements, and ensure seamless customer experiences.

As a hands-on manager, you will collaborate with cross-functional teams, optimise workflows, and implement best practices to achieve operational excellence.


Duties and Responsibilities:

  • Operations Management: Oversee and manage daytoday sportsbook operations, ensuring smooth and efficient functioning across all operational areas.
  • Leadership: Lead and inspire a group of Team Leaders, providing guidance, training, and support to maximise their performance, productivity, and professional growth.
  • Performance Coaching and Feedback: Provide ongoing coaching, feedback, and guidance to team members, helping them identify areas for improvement, develop skills, and maximise their potential.
  • Performance Improvement Plans: Identify underperforming team members, develop and implement performance improvement plans, and monitor progress to ensure performance goals are met.
  • Process Optimisation: Continuously assess operational processes, workflows, and systems, identifying areas for improvement, streamlining operations, and implementing best practices to enhance efficiency and effectiveness.
  • Quality Assurance: Establish and maintain quality standards, conducting regular audits and assessments to ensure accuracy, reliability, and compliance with industry regulations and internal policies.
  • Performance Analysis: Monitor key performance indicators (KPIs) and operational metrics, analyse trends, and generate reports to assess performance, identify bottlenecks, and drive datainformed decisionmaking.
  • Cross-

Functional Collaboration:
Collaborate closely with cross-functional teams to align operational objectives, support new initiatives, and ensure smooth interdepartmental coordination.

  • Stakeholder Management: Manage relationships with external stakeholders and service providers, ensuring service level agreements are met, resolving issues, and exploring opportunities for cost optimization and process improvement.
  • Continuous Improvement: Drive a culture of continuous improvement, fostering innovation, sharing best practices, and implementing process enhancements to enhance operational efficiency and customer satisfaction.
  • Compliance and Regulation: Ensure compliance with industry regulations, licensing requirements, responsible gambling guidelines, and data protection regulations, collaborating with compliance teams to maintain a secure and ethical operation.
  • Reporting and Communication: Provide regular reports on operational performance, trends, and insights, effectively communicating updates, challenges, and opportunities to senior management and relevant stakeholders.

Qualifications:

  • Grade 12 or equivalent.
  • Minimum of 2 years of people management experience.
  • Extensive experience in customer service, within the sports betting, gaming, or online gambling industry.
  • Strong leadership abilities, with a track record of managing and developing highperforming teams.
  • Excellent understanding of sports betting concepts, odds calculations, and industry regulations.
  • Exceptional communication and interpersonal skills, with the ability to engage with customers and stakeholders at various levels.
  • Proven experience in optimising service processes and implementing service improvement initiatives.
  • Analytical mindset with the ability to interpret data, generate insights, and drive datainformed decisions.
  • Proficiency in using sportsbook platforms, betting software, and related technologies.
  • Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
  • Customercentric mindset with a passion for delivering exceptional service experiences.

_ Moonspin is committed to the transformation and redr_e
_ssing of past inequalities. Our employment equity__ goals will be considered in our selection process._

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