Insure - Head of Operations

2 weeks ago


Johannesburg, Gauteng, South Africa Malander Placements Full time



TEMP

JHB000200

FINANCIAL SERVICES

Gauteng, JHB - Northern Suburbs**
R0-00 - R0-01 Monthly Basic Salary (Market related, Negotiable)

Job Title:
Head of Operations - Claims, Assessing and Legal (Recoveries and Liabilities)


Deputy General Manager level
***
Location: Sandton, Johannesburg

Areas of responsibility may include but not limited to:

-
Full claims value cycle - claims management across all distribution channels, legal recoveries and liabilities, as well as investigations
:

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To develop functional support structures to facilitate the communication and delivery of the strategic objectives
:

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Optimise service models by integrating and aligning with existing structures across the different operational teams
:

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Identify opportunities for process improvement in consultation with key stakeholders
:

-
Define networks, dependencies and processes to govern best practices and consistency across the different business units
:

-
To assess the impact, define business requirements and provide support to ensure successful execution of new initiatives or projects to drive the goals of the business
:

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Recognise and mitigate risk with timeous escalation to appropriate stakeholders
:

-
Ensure adherence and alignment across the various businesses and internal stakeholders in terms of SLA agreements
:

-
Facilitate the development of dashboards and tracking mechanisms to analyse and measure outcomes, ensure resource alignment and engagement
:

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To support the management of each business unit to achieve goals and targets.

Education and Experience
-
Matric (Essential):

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Minimum of 5 years' experience in short term insurance:

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Minimum of 4 years' experience in claims management at a strategic level:

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Minimum of 4 years' relationship management:

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Minimum of 2 years' presenting and communicating at all levels:

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Minimum of 4 years' strategic stakeholder management:

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Minimum of 4 years' in the financial services industry:

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Minimum of 2 years in financial management:

-
Degree (Advantageous)

  • For more information please contact:
**Tiegan Johnson
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