Head: Operational Effectiveness
2 weeks ago
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market.
It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.
In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group.
The cluster focusses on retail products, as well as group schemes. What will you do?- Drive the implementation, enhancement and integration of futurefit operational strategies, structures.
- Comply with relevant legislation and regulations.
- Ensure an optimal client experience for Sanlam Retail Mass clients.
- Enable the detection and prevention of fraudulent activities and other operational risks.
- Enable Sanlam Retail Mass Distribution to reach and grow their client base and achieve its strategic objectives.
- To take accountability for departmental performance through business planning, goals, metrics, and partnerships.
- Work with the Executive to deliver and gain approval for operational effectiveness initiatives and projects that will support the strategic and business objectives for Sanlam RM.
- Remain up to date with advancements and developments in operational effectiveness technology, best practice and legal/statutory requirements across the Distribution life cycle. Facilitate adoption of best practices to optimize departmental performance.
- Define and lead the implementation of processes, systems, frameworks, policies and procedures that will ensure the operational effectiveness of the Distribution division.
- Engage with various Head of Departments and provide feedback, advice and guidance to enhance operational efficiencies.
- Stay up to date and manage the adoption IT systems and best practices.
- Develop and manage the implementation of operational processes / policies / procedures that will enable fraud detection and prevention.
- Monitor and proactively manage all risks relating to the operational effectiveness of the Distribution division, in line with the organisation's general risk management framework.
- Compile and deliver monthly and annual Exco and Managerial reporting.
- At least 8 10 years distribution channel experience in the insurance industry
- At least 5 years' experience in driving or influencing operational effectiveness
- Experience in engaging with key business and external partners across all levels (especially at senior levels)
- Previous report writing experience
- Project management experience
- Leadership experience
We're all about building strong, lasting relationships with our employees.
We know that you have hopes for your future - your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth.Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing strategically Customer focus - Contributing strategically Drives results - Contributing strategically Collaborates - Contributing strategically Being resilient - Contributing strategically Turnaround timeThe Sanlam Group is committed to achieving transformation and embraces diversity.
This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
The Group's Employment Equity plan and targets will be considered as part of the selection process.-
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