Warranties Claims Consultant

2 weeks ago

Edenvale, Gauteng, South Africa Motus Corporation Full time
M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.


M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1.

Leaders, 2. Innovation & 3. Customer Champions.

If you are seeking an exciting and rewarding opportunity, then this is the career journey you've been waiting for.

Position Overview:

Key Purpose


The Claims Consultant contributes to the Organisational goals by validating and finalising claims within policy guidelines and performing all claim related functions in a manner that promotes the achievement of Company objectives and service excellence.


Specific Role Responsibilities:

  • Ensure that policies and procedures are adhered to
  • Ensure claims are handled accurately as per policy schedule of benefits
  • Foster an environment conducive to teamwork
  • Capture relevant information accurately to enable colleagues to followup and assist clients
  • Ensure punctuality and adhere to rosters
  • Ensure to conduct assessments in a professional manner
  • Ensure customer service / interaction and quality maintained on each call
  • Ensure reference material / notes on claim file updated
  • Effective handling of assessments, ensure accuracy
  • Effective handling of queries from policy holders, dealers, area managers and financial institutions
  • Sound interaction with colleagues and other departments
  • Assessments referred to call centre manager for approval
  • Add positive input and value to call centre meeting
  • Assist with 'walk ins' policy holders coming to our offices with queries
  • Liaise with selling / repairing dealers telephonically as well as via written correspondence
  • Receive repair quotes, scrutinise and submit & authorise claims
  • Attend to queries from our OEM's, selling dealers and policy holders regarding claims and processes

Qualifications and Experience:

  • Matric or equivalent
  • Computer Literate
  • Qualified petrol or diesel technician
  • Admin experience, job card costing & labour rates
  • Passed FAIS RE5 exam or be suitably qualified in line with date of appointment into the industry will be advantageous
  • Experience within the motor shortterm insurance claims will be advantageous

Skills and Personal Attributes:

  • Client centric
  • Excellent Communication Skills
  • Computer literate (MS Office)
  • Able to work under pressure
  • Able to negotiate and resolve conflict
  • Good interpersonal skills
  • Attention to detail/ Accuracy
  • Team player
  • Flexible and adaptable
  • Problem solving/lateral thinking
  • Selfmotivated
  • Able to do mathematical calculations
  • Clear Criminal record
  • Own and live up to the Company values

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