Service Centre Manager

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

This position is responsible to assist with overseeing the operation of the BCE Service Centre JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services.Main Duties and responsibilities will include, but will not be limited to:Assist with managing...

Job Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more: Job Title Service Manager Command Centre Location Selby Johannesburg, GP 2001 ZA (Primary) Occupational Level...

Requirements: A minimum of 5 years of experience in leading largescale customer contact centres/operational centres/call centres with inbound capabilities Proven track record of effectively managing and leading diverse teams, particularly in highpressure environments, with a focus on nurturing talent and driving performance Strong analytical capability and a...

Requisition Details and Talent Acquisition Contact Req:Closing Date: TBC- Lebohang MonateJob Family Sales And ServicesCareer Stream Call Centre (Service)Leadership Pipeline Manage OthersJob Purpose To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Responsibilities: Ensure that call centre agents...

Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: TechnicalJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.Responsibilities: Adhere to the daily schedule to ensure that targets are met by following the...

Company DescriptionKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.Job Description:The Gap Service Centre Team Leader is responsible for service centre servicing and escalation management across the Gap business including - Kaelo Gap, Western Gap, Sanlam Gap...

Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company's team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening job...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectivenessThe Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...

Role OverviewThe Call Centre Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving performance to meet organisational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer experiences.Team Leadership:...

South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...

Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...

Mission/Core Purpose of the Job:As the Call Centre Manager, your core mission is to lead and enhance the operations of our Contact Centre, ensuring exceptional customer service while optimizing operational efficiency and cost-effectiveness. You will play a pivotal role in driving first-rate customer experiences, fostering a culture of continuous improvement,...

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its...

3.Key Performance Areas:Core, essential responsibilities / outputs of the position (KPA's)Task Complexity:Operational Planning Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit Compile the Functional Unit Business Plan and manage the plan in line with the overall MTN...

Location:JohannesburgSalary:920,000Job Type:PermanentReference:69831Job Summary: Our client, at their very core, have been developing and investing in prime regional shopping centres, and high-end niche community centres for more than 20 years. Involved in all facets of development, they also perform certain property management functions in-house.With a...

Location:JohannesburgSalary:750,000Job Type:PermanentReference:67650Job Summary: Over the last few years, our client's focus has been on protecting, expanding and improving their existing retail, commercial and industrial portfolio. They have done this through large scale acquisitions, disposing of underperforming assets, as well as developing and managing...