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IT Asset Coordinator

3 months ago

Johannesburg, Gauteng, South Africa Telebest Full time

Our client has an opportunity available for an IT Asset Coordinator.

Requirements:

  • 4 years' experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years' experience must be within an ITIL aligned asset managed environment.
  • Matric,
  • Business intelligence certificate.
  • Relevant IT Diploma or Degree would be advantageous.
  • ITIL certificate would be advantageous.
  • Proficient computer skills, including Microsoft Office.
  • Have basic finance knowledge.
  • Analytics and business intelligence background- critical.

KPAs:

  • Develop and deliver quality working programs to meet customer and user specifications.
  • Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
  • Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.
  • Decommission unused devices and contracts as per company policy and remove them on the asset register.
  • Adhere to Call Logging Processes and Procedures.
  • Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.
  • Manage cell phone and Physical IT asset duties according to company policies and procedures.
  • Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.
  • Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data.
  • Report the utilization of data and minutes and propose suitable packages for users.
  • Follow up on Vendor queries such as invoice disputes, incorrect billing and credits