Counter Manager- Chanel

2 weeks ago


Johannesburg, Gauteng, South Africa The Prestige Cosmetics Group Full time

Position :
Counter Manager

Department :
Sales

Reporting to :
Retail Development Manager

Purpose of the Role


The purpose of the role is to build and maintain the brand image and drive sales by leading, motivating, training, and coaching the sales team.

It is critical that the Counter Manager and the team work harmoniously with the retailer and each other to achieve business goals.

KEY RESPONSIBILITIES ACHIEVE COUNTER SALES TARGETS - Set targets for self and team

  • Drive achievement of sales targets for team (weekly and monthly)
  • Achieve own sales target
  • Event planning identified, arranged and coordinated within store to drive sales targets (2 events per month)
  • Increase Ranking in store
  • Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
  • Achieve a minimum IPT of
  • Drive brand incentives to achieve targets BRAND MANAGEMENT
  • Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
  • Ensure that the team members maintain counter hygiene according to brand standards at all times
  • Merchandising of stock according to merchandising guidelines
  • Submit competitor analysis reports to RDM STOCK MANAGEMENT & MERCHANDISING
  • Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
  • Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
  • Submit stock management sheets to RDM monthly/weekly
  • Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
  • Identify maintenance issues and snags and ensure these are resolved STAKEHOLDER MANAGEMENT
  • Ensure client experience standards are upheld and reinforced
  • Build instore relationships with all levels of store management
  • CRM Management oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
  • Oversee BC's communication to customers to ensure recruitment and retention
  • Drive increased customer data base (attraction of NEW customers)
  • Manage in store customer complaints or concerns
  • Provide feedback to RDM's regarding any customer issues or feedback within 24 hours ADMINISTRATION
  • Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
  • Weekly and Monthly top 5 competitors submitted to RDM
  • Analyse sales and competitor reports to identify trends and sales opportunities
  • Counter schedules set to meet staffing needs
  • Counter checklist submitted weekly to RDM
  • Submit counter event report including photographs to RDM TEAM/STAFF MANAGEMENT
  • Assist the RDM in the recruitment of new team members
  • Induct new staff members
  • Identify training needs for team members
  • Submit role play and coaching tracking forms monthly to RDM
  • Oversee and drive a healthy team moral and culture
  • Manage conflict on counter
  • Ensure sufficient staffing requirements
  • Manage daily team/people issues (absenteeism, leave, time keeping)
  • Conduct weekly team meetings for ongoing communication
  • Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
  • Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
  • Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
  • Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS

  • Matric certificate
  • At least 5 years retail and cosmetics experience
  • Previous Managerial or supervisor retail/counter experience
  • Must have experience in leading a team
  • Certificate in Beauty/Make-Up is advantageous
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be willing to work weekends and shifts as required
  • Working Knowledge of MS Word, PowerPoint and Excel
  • Must have own transport

Job Type:
Permanent

Ability to commute/relocate:

  • JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)


  • Johannesburg, Gauteng, South Africa The Prestige Cosmetics Group Full time

    Department : SalesReporting to : Retail Development Manager ARC is an up-and-coming multi branded beauty retailer in the modern retail sector. ARC was founded in 2020 with a rebellious spirit, born from the belief that the world would be a more beautiful place if we embraced uniqueness and celebrated individuality.ARC's goal was ambitious, but simple: to...


  • Johannesburg, Gauteng, South Africa The Prestige Cosmetics Group Full time

    Retail Development Manager - ChanelPosition: Retail Development Manager - ChanelDepartment : Retail Operations - SalesLocation: JohannesburgReporting to : National Sales ManagerPurpose of the RoleIt is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail...


  • Johannesburg, Gauteng, South Africa The Prestige Cosmetics Group Full time

    Job Description - General Manager Chanel South AfricaPosition: General Manager Chanel South AfricaReporting to:CEOEmployee Type: PermanentLocation: JohannesburgPURPOSE OF THE ROLEThe purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market...


  • Johannesburg, Gauteng, South Africa Prestige Cosmetics Group Full time

    Job Description: National Training Manager - Chanel South AfricaPosition: National Training & Business Development Manager - ChanelDepartment : SalesLocation : JohannesburgReporting to : General ManagerPurpose of the RoleIt is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand...


  • Johannesburg, Gauteng, South Africa The Prestige Cosmetics Group Full time

    The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism,...


  • Johannesburg, Gauteng, South Africa Hlabahlosile Full time

    Must be Technical with previous Technical sales experience Essential Automotive OR Engineering OR Hardware Industry Own carstrong management exposureTools and Machinery exp added advantagePrevious experience in Retail Counter Sales essential

  • Counter Sales

    2 weeks ago


    Johannesburg, Gauteng, South Africa Worxs4u Full time

    Minimum requirements: 3 years experience selling of steel and industrial hardware products is essential and not negotiable Computer literate Syspro experience will be an advantageResponsibilities: Greet customers and assist with all enquiries. Answering incoming calls and converting enquiries into sales. Assist with products and solutions for sale and...

  • Financial Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

    Job Description:You, the successful candidate, will be responsible, yet not limited to the following duties:Financial Reporting - Upkeep of internal financial and accounting policies and procedures such to ensure adequatecontrols are established and that substantiating documents are in placeBudget Preparation and Management - Prepare annual budget and...

  • Financial Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

    Job Description:You, the successful candidate, will be responsible, yet not limited to the following duties:Financial Reporting - Upkeep of internal financial and accounting policies and procedures such to ensure adequatecontrols are established and that substantiating documents are in placeBudget Preparation and Management - Prepare annual budget and...


  • Johannesburg, Gauteng, South Africa Prestige Cosmetics Group Full time

    Retail Development ManagerThe Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Blvgari, La Prairie, and Shiseido to name a few. The Prestige Cosmetics Group epitomizes luxury,...


  • Johannesburg, Gauteng, South Africa Staff Solutions Full time

    Gauteng, JHB - Eastern Suburbs**(Market related)Our client in the automotive industry is seeking a Workshop Parts Counter Salesman to join their team in Johannesburg, Eastern Suburbs.Job Duties:***- Generate sales estimates/quotes, picking slips and invoice parts***: - Invoice parts internally and externally as per Department request***: - Pick and Pack...


  • Johannesburg, Gauteng, South Africa Belgotex Floorcoverings (Pty) Ltd. Full time

    The inside salesperson is the sales front-line. This person is responsible for a considerable proportion of revenue — AND for a considerable proportion of growth. This is an exciting role. Team members are well supported, receive direct feedback on their efforts and have ample opportunities for advancement. Your purpose is to maintain and grow B_ revenue...

  • Tax Attorney

    2 weeks ago


    Johannesburg, Gauteng, South Africa Carlysle Full time

    Gauteng, JHB - Northern Suburbs**R R 25000 Monthly Basic Salary (50% Medical Aid Benefit)Latita Africa is a ground-breaking Pan African management consultancy firm providing Audit, Advisory, Accounting & SARS debt management services across the African continent. Through our craftsmanship we develop extraordinary financial solutions enabling agility for our...


  • Johannesburg, Gauteng, South Africa Estée Lauder Companies Singapore Full time

    La Mer Expert, 173 Edgars Eastgate:Johannesburg, South Africa Retail Store La MerJob Description:Must Have Skincare ExperiencePosition Summary: The Expert represents the image, products and culture of the company to the customer. Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge,...


  • Johannesburg, Gauteng, South Africa Cutting Edge Cuisine Full time

    A well-established Sushi factory in Randburg Johannesburg is looking for a Junior Factory Manager., The Factory Manager's responsibilities include scheduling equipment and maintenance as needed. Regular walking the factory floor to monitor the performance of the factory staff inside and outside the production area (Low & high-risk areas). Ensure that all...

  • La Mer Expert

    2 weeks ago


    Johannesburg, Gauteng, South Africa Aveda Full time

    Must Have Skincare ExperiencePosition Summary: The Expert represents the image, products and culture of the company to the customer. Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative dutiesKey...


  • Johannesburg, Gauteng, South Africa The Estée Lauder Companies Full time

    Position Summary: Achieve all Brands key performance indicators and targets Fosters excellent working relationships on counter and with the wider business and retailer. Goal oriented Drives transactions and activity tasks to meet targets.Key Roles & Responsibilities Achieve sales targets Create ways to achieve sell through for the business:Arranges instant...


  • Johannesburg, Gauteng, South Africa Optivet Full time

    Assist Patients and Pet Owners with registrationAdvising on best options (feed, over-the-counter tick, and flee)Build and retain customer relationshipsOffice-related AdminTraining and management of the team.3-5 years experience as a Practice Assistant/receptionistor, Dip/Degree in veterinary Nursingor, AHT DegreeExcellent Communication Skills, Verbal and...


  • Johannesburg, Gauteng, South Africa The Estée Lauder Companies Full time

    Position Summary: Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.Key Roles & Responsibilities: Sell product range and achieve retail sales targets set Achieve Items Per Transaction / ARS and mix of business goals set Provide Jo...


  • Johannesburg, Gauteng, South Africa The Estée Lauder Companies Full time

    Position Summary: Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.Key Roles & Responsibilities: Sell product range and achieve retail sales targets set Achieve Items Per Transaction / ARS and mix of business goals set Provide Jo...