National Training Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Prestige Cosmetics Group Full time

Job Description:
National Training Manager - Chanel South Africa

Position:
National Training & Business Development Manager - Chanel

Department :
Sales

Location :
Johannesburg

Reporting to :
General Manager

Purpose of the Role


It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand - including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals.

This is a hands on role that requires the individual to be in the field and or conducting training using multiple platforms including in class room, virtual training and on counter/on the job coaching which accounts for 70% of their working time.


Duties & Responsibilities
1.
Strategic Training Implementation

  • Development and implementation of effective training strategies which enhance the Brand's ability to deliver high quality product knowledge and excellent client service.
  • Ensure the training plan is aligned with the brand strategy for South Africa.
This includes developing and executing all levels of training:
training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders.

  • Ensure the training strategy enables and supports the brand to achieve the annual sales budget.
  • Ensure the development of focused, disciplined, loyal Beauty Consultants (BCs) with client service as a key pillar, and develop a team who maintains a consistently high level of product knowledge.
  • Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
  • Ensure educating and coaching of instore teams to increase overall retail sales and client growth on counter.
  • Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools).
  • Organise and execute well planned client events and workshops and monitor the effectiveness on an ongoing basis to drive sales every second month.
  • Responsible for organizing the yearly national conference as well as international trainers or makeup artist events that the brand may host.
  • Manage all enquiries concerning the technical aspects of the products.
  • Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.
2.
Communication and Mentoring 30%

  • Show the ability to mentor and train "on counter" by demonstrating and transferring product and sales skills to your team.
  • Motivate and inspire BCs through leading by example.
  • Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
  • Together with RDM's conduct formal assessments of BCs performance and develop action plans and goals monthly
  • Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
  • Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
  • Derive and set product and brand knowledge assessments to ensure a minimum pass rate of 90%. Communicate results to sales team.
  • Introduce monthly digital assessments through the company learner management system to ensure product knowledge is kept up to date.
  • Ability to adjust communication style accordingly to recipient's needs.
3.
Administration, Reporting and Business Performance

  • Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, makeup) in order to identify growth opportunities and manage challenges.
  • With the RDM's and National Commercial Sales Manager, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
  • Work closely with RDM's on promotional needs required for specific trainer event activities.
  • Establish and maintain an effective working relationship with all levels of retailer store management.
  • Implement, conduct, and monitor effective events throughout each region to drive sales.
  • Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
  • Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slowmoving lines.
  • Show initiative in analysing and improving business processes.
  • Plan and conduct monthly store visits with RDM's to ensure a clear sales understanding of the brand.
  • Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM and build appropriate action plans.
4.
Teamwork

  • Team player with a selfmotivated attitude tha

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