La Mer Expert

2 weeks ago

Johannesburg, Gauteng, South Africa Aveda Full time

Must Have Skincare ExperiencePosition Summary:

  • The Expert represents the image, products and culture of the company to the customer.
  • Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties

Key Roles & Responsibilities:

  • Create opportunities to ensure sales targets are met
  • Recruit new customers by collaborating with high-end Brands
  • Drive new product Launches and promotional offers to ensure a 100% sell- through
  • Plan and execute on counter events to achieve sales targets
  • Provide welcoming, personal, professional service to all customers at all times.
  • Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
  • Suggest groups of appropriate products to meet and exceed customer's needs
  • Assist customers with product and services selection and information.
  • Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
  • Obtain customer data for CRM system or other client list as required.
  • Continue to build Customer relationship by booking follow-up appointments
  • Invite customers to on counter events to strengthen Brand loyalty
  • Give great internal customer service and develop good working relationships with colleagues.
  • Attend work as per counter plan
  • Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
  • Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
  • Ensure personal hygiene levels are at high standard
  • To familiarise yourself with company information, code of conduct and store information and rules
  • Adhere to proper security procedures regarding handling of cash and assets
  • Submit HR documentation as per HR deadlines
  • Record your personal sales daily and accurately
  • Record daily all customer information accurately and capture correct information on CRM
  • Transfer your daily sales to the counter manager's book
  • Achieve the required IPT
  • Conduct a minimum of 4 services per day
  • Book a min of 75% of customers seen back for a follow-up appointment
  • Book and recruit new customers for on and off counter Special Event
  • To keep levels of product knowledge high by reviewing the product portfolio regularly
  • Actively participate in La Mer training sessions and partnered store mandatory training sessions.
  • All customer returns to be handled according to policy
  • Ensure display is per merchandising guideline
  • Maintain a clean and organized work area.
  • Maintain tester units in proper schematic order
  • Ensure discontinued stock and testers are removed
  • Ensure all testers are clean and in good condition
  • Ensure cleaning tools are stocked and in good condition
  • Assist in tidiness of drawers and cupboards and all back areas
  • Ensure counters, shelves and cupboards are kept clean and dust free at all time
  • Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business.
  • Inform management of any store maintenance
  • Immediately report Health and Safety issues which might lead to accidents.
  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Communicate low stock and out of stocks to the Counter Manager and AE
  • Assist in the proper rotation of stock
  • Assist in weekly stock counts of the Top sku's and compare to in store systems (Retek or Click view)
  • Ensure there is sufficient stock for all promotions and events
  • Monitor and Control tools, testers and stock that are kept in stock rooms
  • To complete required admin and submit within deadline to ensure accurate reporting
  • Accurate CRM information to improve communication to customers
  • Accurate stock counts to improve DI
  • To submit Payroll admin accurate to ensure correct salary payment
  • To be aware of Competitor activity
  • To be aware of competitor performance to improve awareness to gain market share
  • Analyse competitor events to ensure future improvements and successes of own events
  • Improve business acumen
  • Know and understand counter and personal goals
  • Know counter ranking overall and within treatment category
  • To understand business environment and to think strategically to formulate a plan to achieve goals
  • As a La Mer Expert you are required to teach and empower customers
  • Lead yourself to act as a role model to colleagues
  • Leverage on your strength to be an example to others
  • Strive for excellence in execution to ensure future development

Qualifications Requirements:

  • Grade 12
  • Retail Cosmetics Experience
  • Must have Skincare Background
  • Must have Luxury Brands Experience
  • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-GP-

Johannesburg Job Type:

Standard Schedule:
Full-time Shift:
Variable Job Number: 246486

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